Fire Magic Grills - Robert H Peterson Company

I had the Fire Magic Echelon E790 gas grill installed in my outdoor kitchen about six years ago. While I enjoy cooking on it, I am very disappointed with the build quality and customer service. Something is always going out on it. I am on my third digital thermometer and on/off switch. The first thermometer was replaced under warranty, but I've had to pay nearly $500 for each of the replacements. The thermometer just makes weird patterns on the display and eventually dies. Even the fake chrome on the cover flakes off over time. The unit I have now is starting to act up and I will likely have to replace it soon. When I've called customer support, they just play dumb and refer me to their replacement parts service. The spring that is supposed to gently lower the lid has broken twice. I bought the grill, side burner, outdoor rated refrigerator and several cabinets from an authorized local dealer. They can only shake their heads. I live in northern California, not a harsh climate, and keep the grill covered. For a product that is supposed to work outside, it has been very disappointing as it's very expensive, but unreliable.

I spent about 6k on a Fire Magic Aurora grill 3-4 years ago. It has repeatedly had problems with the ignitor mechanisms since just days after I got it. The company was initially very good about sending someone out to fix it but the ignitor problems have persisted now beyond the warranty period and I am now being told that its on me to pay for the labor to repair the ignitors. Again, the ignitors on my grill were a problem from the very beginning and if they are continuing to be a problem, there is absolutely no way that I should be the one paying for this. Especially on a $6,000 grill. I also have to say that the grill has way more flare-ups than other grills I have used and doesn't get nearly as hot as a much less expensive Napoleon grill that my dad has. My grill is also harder to fine tune temperatures with. It is a nice looking grill and the window is a nice feature but the fact that RH Peterson isn't taking responsibility for the problems that this grill has had since the beginning is a deal breaker for me.

I have owned my grill for four years, and it has worked flawlessly. So much better than the many grills I had owned prior. Recently we experienced a problem with one of our RH Peterson products, and their customer support person went above and beyond to help make it perfect. In my estimation, this is the go-to company for grills and outdoor refrigerators.

I have been designing and building high end outdoor living spaces for almost 20 years. During that time I have worked with the most of the top manufacturers of grills and outdoor kitchen equipment. After trying all the others, myself and my firm now only suggest Fire Magic products to our clients. Fire Magic now represents 95% of the equipment installed in our outdoor kitchens. We have based this decision on several factors. First the quality of the product is unsurpassed. We want the very best quality for our clients. Fire Magic by far has the best quality and longevity we seen. We have very little issues with Fire Magic as opposed to the other manufacturers we have tried. The second factor of why we choose Fire Magic is their warranty. If there ever is a warranty issue that comes up, they quickly address and correct it. This is something very important to us as we want our clients to have a good long term experience with the products we sell them. The third factor of why we choose Fire Magic is the look and feel of the product. This is where Fire Magic is way ahead of the other products on the market. From the lines of their grill to the quality and shine on their stainless steel. Fire Magic products have the most aesthetically pleasing design of any outdoor kitchen product. Lastly we love the functionality of Fire Magic. They way they cook, operate and clean is fantastic. I highly recommend Fire Magic to anyone who wants the very best Grill and outdoor kitchen.

Love Firemagic Grills, we have installed 34 to date. With only a few minor issue all of which were dealt with quickly. Would would highly recommend

Stay far away from their ice makers. 1 1/2 years old and was leaking from inside...destroyed entire operating system underneath. This was discovered “after” the 1 year warranty of course.

I have been installing Fire Magic Grills for more than 10 years. We love the fact that they are American made and have a great warranty. The grills get good and hot and come with all the options especially the heavy duty rear rotisserie. The fit and finish of the stainless steel is the best on the market. Fire Magic also come with matching doors and drawers in every conceivable combination especially usefull on the bigger projects that want everything. I can not recommend Fire Magic's products any higher. Simply the best grill on the market.

We have been working with the Robert H Peterson Company in excess of 10 years. Their dedication to a satisfied customer is second to none. They are committed to enhancing the quality of your home's projects with four product lines including Fire Magic grills, Real Fyre gas logs, American Outdoor Grills & American Fyre Designs fire features. With over 75 years experience of manufacturing the finest grills in the industry, your Fire Magic grill will last a lifetime. They set the standard in quality with their hand painted Real Fyre gas logs. If you are looking for an American made product that will last a lifetime & is backed by phenomenal customer service, Robert H Peterson is for you!