Rockwell Custom

My townhome in Parkview (Wayne) is currently having water leaking from the patio into the room/den directly below it. From what I can see, the patio was not built correctly; the waterproofing appears to be faulty, and the slope of the patio does not drain water away as it should.. Instead, water is pooling on the patio and seeping in through the edges, joints, and corners, eventually leaking through the ceiling of the room below. I am the second owner of this home, and the builder’s original 10-year structural warranty (2018–2028) is still in effect. However, despite several emails and phone calls, Rockwell has not responded. The warranty requires the builder to inspect and approve repairs before any work can be done, and it does not include any emergency repair option. Because of this, I’m stuck—I can’t even do a temporary or emergency fix without risking losing my warranty coverage. This is especially concerning because we’ve had ongoing rain and snow over the past few days, which is making the leak worse and increasing the risk of further damage to the home. The builder’s lack of response while active water damage is occurring is very troubling and raises ethical/legal concerns about whether they are honoring their warranty responsibilities and acting fairly toward the homeowner.

We planned to purchase in the Runnymeade development. However, prior to closing we decided that due to quality issues, we could not proceed with the purchase. Rockwell ran our HVAC unit (with HEPA filter and dehumidifier) while workers were sanding and cutting without blocking off the ductwork. See pictures enclosed. They refused to recertify the unit and do a full duct clean. Their actions voidd the OEM warranty. The finish work was of a very low quality and contained excessive nail holes. See enclosed pictures which were taken three days before our planned closing. The PM told us this is "work in progress", it was "not the worst finish work he saw" and that the painter would "fix it with wood filler". They refused to remove and replace the trim with the excess nail holes. Thy ordered and installed the wrong countertops in the kitchen and both bathrooms. It is hard to understand what they do for quality control. Further, on two occasions we stopped over and the only "rockwell" person on the site was an intern which may explain all the quality issues. Lastly, earlier during construction, we noticed that the HVAC header was not installed in the mechanical chase. When we questioned this, we were told that it was do to a "structural" conflict. I investigated, and contested the statement. Rockwell eventually moved the header back into the chase for the home we intended to buy but did not for other homes in Runnymeade which really reduces the appeal of the living room area and creates unusable space. I was told Rockwell did this to "save money" and that they would not correct the other homes but they would fix mine if I did not tell anyone. Sorry Rockwell, I cannot do that. Runnymeade buyers beware and question everything

Rockwell Custom built a deck for us a year and a half ago. All of the staff was very professional, on time, on budget, and most importantly the finished product is beautiful. I would highly recommend them and will definitely use them again.

Luke, Rose, Matt, and the team at Rockwell Custom have been a pleasure to work with. In addition to the quality of the work (that was performed on schedule) they were able to make recommendations and suggestions that we would have never thought of. They had a creative approach to solving our need for more space and delivered on every promise. Their team also kept us fully informed during the project and were very good at communicating everything down to the smallest detail. Very great experience!

We will always use Rockwell Custom - the professionalism and, more importantly, the quality of the work gives you peace of mind. It is rare to find someone that pays so much attention to detail and getting the job done right.

My experience with Rockwell Custom was exactly was I had dreamed of....they were thorough from beginning to end (estimates were detailed and specific) -all the way through building and construction. We formed a wonderful relationship with both Luke and Rose as well as all of their professional contractors. All were courteous, willing to listen and make any changes to satisfy our needs or desires. They were all about making us happy. One of the most important things that makes them stand out above the rest is that they kept to the budget and time frame that they had promised. Rockwell was simply amazing at seeing our vision and helping us see it to fruition. I totally recommend Rockwell Custom with the highest regards- they are a standout construction and building firm with nothing but the brightest of futures! All of our friends have raved about their work and have this hired them for their own projects.

Rockwell did an addition as well as renovation to our home and we couldn't have been happier with the process from start to finish. very professional and knowledgable. they had some great suggestions and ideas for us and really understood our vision and respected what we were looking to accomplish. hoping to use them again in the future for more projects!

Luke and Rockwell Custom were so knowledgeable and helpful with the remodel of our kitchen and beyond. My husband and I felt like we got to be a part of the process while gaining so many ideas and insights from Luke. We were traveling while some of the work was being done and we had full trust that the project was in the right hands. Looking forward to using them again for some other home projects!