SIARA DESIGNS

The above claims by Debra R are untrue and do not represent the facts.

Debra was never present, neither during the original consultation nor the actual installation. Her husband was the only one present at both times.

Here are the facts:

(1)We were hired to clean up the clients’ yard, lay sod and install edging.

(2)We told the client we would buy materials in the morning and text them when we were on our way, which we did. There was no set start time scheduled.

(3)The client claims no one spoke English. Fact is the project manager (PM) informed the client that the crew would start with clean-up and that the PM would be there shortly after. The PM communicated with the clients in English at all times. It is not the clients’ job to talk to the crew, but to the PM.

(4)While on site, the PM identified that additional edging (in addition to what was originally quoted, not simply a price increase) was needed and provided the husband with a quote for the additional material. This happened during the installation, not after.

(5)We would never surprise our clients’ with additional costs after doing the work. We always discuss any additions before any work is done to get approval. The husband agreed to adding the additional edging.

We communicated every necessary step along the way clearly with the husband, who again was the only one present. All work done was with his approval.

It is unfortunate it wasn’t possible to make her happy after everything we’ve done.

Project Pictures (copy + paste link into browser): https://www.dropbox.com/sh/zb5toyq9ibgww72/AAAJcgLDz1TW0SimHT-1Y_S9a?dl=0

We are in constant contact with the crew during every installation to provide directions and to coordinate the work. No supervision from the client is requested nor necessary.

The crew installed the side yard edging and made adjustments as requested during the installation. Afterward we came out a second time to adjust the work further as asked.

The edging was measured with a string and measuring tape (as our photos show) in a straight line between the two properties from the fence post in the back to the front sidewalk. It wasn’t accidentally cut but each piece has a connection area that is thinner so two pieces can be aligned and connected for close connection.
The front piece of the edging along the sidewalk had to be cut as separate 6” piece to create a straight line. Composite edging can’t be installed with a sharp 6” curve bending backward at each side because it would break.

After we completed the front flower bed edging we re-installed that a second time as well as she wanted it to be lowered further and we cut the landscape fabric to free the sprinkler heads under the gravel while she ran the sprinklers.

I have personally inspected the work after all revisions. The line is straight as our pictures show. If we had made the changes she is requesting (as shown in her pictures taken from a left angle, not standing directly in front of the side yard edging, which doesn’t show the actual way it was installed.) the edging would have in fact been crooked and outside of her property line. We cannot install outside a client’s property into a neighbor’s yard.

In summary, we did our best to satisfy the client and again we are sorry this was not possible.