Moses Construction, Inc.

The following is a factual timeline of events pertaining to this project. The timeline will show the claims made in this review are FALSE. This customer has an unrealistic and unreasonable expectation of the time needed for insurance company approvals and the permit process. The rough building inspection was completed on the morning of July 19th. Insulation and sheetrock crew arrived that afternoon. Crews worked daily including Saturday and Sunday to get the guest bathroom and main level completed.
Claims made regarding money paid is false and misleading. The customer paid the deposit per contract then paid two large change orders for addtional electrical and plumbing repairs. Most of this cost was covered by insurance and paid by insurance.

Due to the constant malicious actions of this customer and lack of integrity, my company will not be completing any addtional work for this customer.

3/17/23 Ian Kennel calls and schedules initial inspection for 3/22/23
3/23/23Greg Petty performs inspection. IK informs him insurance is covering one of his bathrooms and he believes they both should be covered due to water damage to subfloor under tub and possible code issues.
3/30/23Estimate including additional bath submitted to insurance on behalf of IK
4/7/23Received approval from insurance, generated & signed contract. Total contract amount $28,080.72. IK signed and made a partial payment towards deposit.
4/24/23Plumber performs initial inspection.
4/25/23Receive $7600 estimate from plumber. Submitted to insurance.
4/26/23Insurance requests more line itemized detail from plumber.
5/4/23Natalie Kennel requests I contact TE Plumbing to get additional estimate
5/8/23Receive second estimate $14160.00 from TE Plumbing
5/12/23Submitted the revised estimate with covered items and remodel related items split.
Insurance approved and NK signed and paid change order $2760 for additional work not covered by insurance. NK also paid remaining deposit $3269.36. Texted plumber to schedule rough plumbing start. Plumber is non responsive.
5/15/23Plumber responds, his sister passed away unexpectedly, he will start 5/22/23
Inform Kennels of new start date.
5/22/23Plumber is running late he forgot about a doctor’s appointment.
NK is very upset plumber is running late. She threatens to write a poor google review about plumber’s company. I asked her to reconsider since he is dealing with a recent death and a poor review will be detrimental to a small company.
Plumber arrives late morning and finishes demo by early afternoon. Framing crew arrive in afternoon and work into the evening repairing framing so plumber may return and finish all rough plumbing.
5/26/23Plumber returns and starts rough plumbing. IK requests price directly from the plumber
For guest bath fiberglass tub surround and master bath shower pan. They reach and agreed price and plumber orders material. They will return to complete rough once they receive parts.
6/1/23Electrician inspects existing panel and meter. .
Provides estimate for electrical work needed due to code upgrade. Estimate is submitted to insurance.
6/6/23Electrical estimate is approved.
6/6/23 Peachtree Corners will require building permit due to electrical work being done.
Application is submitted.
6/12/23Receive notice Peachtree corners is requiring drawings for permit.
Request drawings from Bob Docking, he is out of town but will complete ASAP.
Plumber returns to finish rough in. IK returns home and has concerns and regarding plumber’s work. He texts me after hours. I notify him I am with family and will respond the following morning. NK texts and threatens to post negative review with pictures if I don’t call IK back immediately. I decline to call IK back.
6/13/23Spoke with IK and discuss his concerns. Notify plumber he will have to rework shower pan and surround install. It was not done to manufacturers specs. He agrees to rework per IK’s request.
Send IK an email explaining best way to handle any future issues/concerns. Also inform him Google review threats are unacceptable. He responds with apology and states only he will write a review upon final completion.
6/20/23 Drawings are uploaded to permit portal.
6/22/23Permit fees are paid and electrician’s affidavit is submitted. Plumber is out of town and will submit upon his return.
6/27/23Submitted plumber’s affidavit & received permit.
6/28/23IK schedules with GA POWER to have power to house shut down on 7/29/23 in preparation of electrician starting panel upgrade and meter replacement .
6/29/23 Electrician arrives but is unable to start. NK is extremely upset and claims IK did not make her aware house would be without power for several days. Electrical start is rescheduled to 7/10/23 while they are out of town.
7/7/23$12,846.83 electrical overages change order is paid.
7/10/23Electrician starts work.
7/12/23Electrician passes inspection and power is back on house.
7/14/23Crew scheduled to prep for framing inspection is running one day behind, rescheduled to 7/17/23 with plumber. They will work together to get ready for rough inspections.
7/17/23JR Martinez crew leader is unable to make it to work sue to a failing fuel pump. He is given the day off to repair. Plumber reschedules to next day too. Crew picks up material needed and starts prepping after lunch. NK FILES ERRONEOUS BBB COMPLAINT.
7/18/23JR Martinez and crew complete all work by midday. Plumber completes all work.
7/19/23Inspection complete and given approval to cover up at approximately 10:30am. Insulation and sheetrock crew arrive after lunch and start. NK POSTS FALSE AND MALICIOUS HOUZZ REVIEW.
7/22/23Sheetrock crew completes work.
7/23/23Tile installer installs guest bathroom floor tile.
7/24/23Tile installer grouts guest bathroom floor tile.
Receive notice complaint was filed by Mr. & Mrs. Kennel with Department of Insurance falsely stating Absolute Fire & Flood Restoration is operating without a license. Absolute Fire & Flood Restoration is a legal DBA of Shannon Moses Construction, Inc. This is an acceptable way to conduct business. Many corporations have trade names/DBA’s. Both names are included on our contracts, business cards and shirts.
7/25/23Crew arrives to complete trim and painting in guest bath, master bath and main level.
7/26/27Crew continues to work.
7/27/23Crew completes work and plumber finishes all work in guest bathroom. Guest bathroom is now fully functional.
7/28/23 Ian & Natalie Kennel are informed Absolute Fire & Flood Restoration division of Shannon Moses Construction, Inc. will not be completing any additional repairs at their home. This decision was made due to the malicious behavior exhibited by both Ian & Natalie Kennel. The false complaints /review were an attempt to damage Absolute Fire & Flood Restoration’s reputation with the general public and our working relationship with their insurance company.