The Basket Lady

Two baskets ordered. I placed my first order with "The Basket Lady" for 2 identical baskets. I received the baskets and am vey dissatisfied with this order. The baskets were significantly different in color and size, and the quality is less than desirable. One basket is a dark walnut color (which I ordered) The other basket is a light blonde color. One is approximately 1 inch longer than the other basket. One basket is so misshaped that it will not "sit flat" on a surface. They both are terribly misshaped on the sides, and not a true rectangular shape. The handles are not close to the same shape and size? One end has holes in the bottom, that appear to be insect related? One basket is peeling or fading in color? It is difficult to determine...possibly during the coloring process? The actual weaving material is larger on one basket than the other. I understand that 2 baskets cannot be identical, however, someone alike would be nice, especially since these were to be in a cabinet for storage next to each other? Another aspect of my first order that was disappointing......the automatic emailed order receipt that I received did not indicate the size measurements of the baskets I ordered. I emailed to inquire as why the description of my order was not included in the receipt. I received an email with an answer that was rude and did not directly answer my question. Therefore I inquired again, with no response as to why the description is not in my order receipt. Of course, after receiving my baskets, I am quite sure I know the answer.....Maybe "The Basket Lady" does not include the actual size on the order receipt that is listed on the website because they are aware the customer may not receive this size....as what I experienced. Nevertheless, my order with "The Basket Lady" was a bad experience. After emails back and forth, my issue is still not resolved. I am including pictures to back up my review. I personally count on reviews to help me make my decisions about purchases. In return, I like to post my honest reviews so others know as well. In my experience and personal view, these baskets are not quality baskets and "The Basket Lady" customer services is less to be desired. ON A POSITIVE NOTE....there are many, many great basket companies that provide excellent customer services and high quality baskets, and some at a fraction of the cost than this company. Thank you for allowing me to submit my honest review!!

The Basket Lady has a great selection of beautiful baskets. They ship on time and the product is durable.The types of baskets vary from laundry baskets to all types for the kitchen.

We've used products from The Basket Lady on multiple projects. They're high-quality and thoughtfully designed (we especially love the recycling basket designed to hold a paper grocery bag as a liner). In our world, clutter is the enemy, and everything needs a home. The baskets here help us achieve that, all while adding a textural layer that adds warmth and personality.