Phinney Ridge Cabinet Company

PROCEED WITH CAUTION!!!! TL;DR: The premium price you’ll pay is not reflective of true quality, service or craftsmanship… instead, you’ll end up paying a huge margin on poor quality cabinets to pay the middlemen! Writing a very lengthy review in hopes that others can make informed decisions about working with Phinney Ridge after our disappointing experience. In October of 2024, we chose to work with a small, local business because we expected a higher standard of quality, craftsmanship, and personalized service. Our initial experience in the showroom met that expectation and gave us confidence in the process ahead. Unfortunately, the remainder of the project did not reflect the level of service or product quality we anticipated. 10 months later, and we are severely disappointed with how things unfolded. This was a substantial investment—nearly $70,000—and we expected a finished product that aligned with the value and promises made. The first issues arose when the cabinet boxes arrived damaged. To PRC’s credit, they addressed this with a restoration expert, and we’re satisfied with how those specific concerns were resolved. However, the ongoing issues with woodgrain matching have been far more frustrating and ultimately unresolved. After three separate attempts, it became clear that a proper match was not going to be achieved. We were made aware by PRC that we would be receiving cabinets “from the same tree” to ensure an exact match across all cabinets. One day one, we had multiple varieties of wood grain/color. If consistent material wasn’t available, we should have been given the option to wait. Instead, we now have five visibly different shades of wood throughout our kitchen as shown in the photos. We were also disappointed in the communication and service from Phinney Ridge once the “Pacific Coastal Marketing” team (a dealer representative/middleman) became involved. We did not expect to work through a third party—we selected PRC specifically because we wanted to avoid that kind of detachment. I found myself repeatedly chasing updates, which, according to PRC’s own “Cabinetry Design Services” document, should have been handled by their team. It was unclear who was responsible for what, and the handoffs between Phinney Ridge and Pacific Coastal Marketing only compounded our frustration. To illustrate this disconnect, I’ll share a quote from Pacific Coastal Marketing’s homepage that I found telling: “Coastal Pacific Marketing offers valuable knowledge of the markets they serve... Their goal is always the mutual success of the manufacturer, the dealership, and each individual designer.” Notably, the customer is not mentioned. This perfectly reflects the experience we had: at a certain point, it felt like the end user was no longer the priority.

I would like to say how fabulous the furniture is; the build quality, the design and the overall craftsmanship is excellent.

From start to finish, Tim and Kaitlin have been amazing. Kaitlin had incredible patience and attention to detail for my design of our laundry room. Since we live in a classic 1926 brick Georgian colonial on Queen Anne, we wanted our laundry space to look timeless and elegant like the home. The quality of the cabinets were outstanding. They help me find a terrific installer who knows old homes. Can't recommend them enough!!

As an architect, I admittedly expect a high level of quality, service, and attention to detail in the cabinet packages for my clients. In the several projects that I’ve partnered with Tim and the team at Phinney Ridge Cabinet Company, they carefully coordinated and delivered beautiful cabinet packages that met these high standards. In each case my client was thrilled with the final installation and had very positive interactions with a very approachable PRCC team. Their quality service started with the first visit to the PRCC showroom, in which they patiently walked my client through all the available wood species, door profiles, detailing and a comprehensive array of features and functions. Once the design was arrived at, the final bid package was very readable to my client. This avoided any surprises when the cabinets arrived at the jobsite and were installed. They were reliable and readily available to answer any questions that arose throughout the process. I highly recommend PRCC for your cabinet projects. And the fact that they have been a solid, business to me and my neighbors on Phinney Ridge for decades, is simply an added bonus.

Tim (the designer) worked with us to design the kitchen cabinets and make refinements along the way. He came and measured, placed the order, and even recommended contractors that we could use for the install, which worked out really great. During the entire process, they were very upfront and accurate with the time it would take to order and receive the cabinets. Tim (the owner) kept us in the loop and really went out of his way to make sure everything was exactly right. We highly recommended Phinney Ridge Cabinet Company!

We very much enjoyed working with Katelyn and Tim. They were great about adding on subsequent orders and we love our kitchen and the cabinets look amazing. Kristi and Jas

Count this as an enthusiastic recommendation for the Phinney Ridge Cabinet Company. I was thrilled with the design options offered to me and the quality of the products. I remain impressed by the personable and professional service of everyone at Phinney Ridge Cabinet Company. I’m so pleased I found them at the start of my remodel. They helped to turn my old kitchen into a modern space filled with storage! Things went so well, I had them create cabinetry in other rooms of my home.

I had the pleasure of working with Phinney Ridge Cabinet Company on my kitchen remodel and I couldn't be happier with the results. Tim at Phinney Ridge was incredibly helpful and friendly, and has excellent taste and great attention to detail. Tim helped me select the perfect materials for my counter and Sollera cabinets, and the finished product exceeded my expectations. I would highly recommend Phinney Ridge Cabinet Company to anyone looking to upgrade their kitchen. They truly are the best in the business.

Excellent service and a great outcome! Very pleased with my experience working with Phinney Ridge Cabinet Company. They helped me design and put in a new kitchen as well as a new laundry room.

These guys are absolutely incredible! We got bids from multiple cabinet makers from all across greater Seattle for our custom construction house, and somehow these guys were both the best quality AND the least expensive. Will definitely use them for all of my future cabinet needs.

Did a mega remodel of three bathrooms, mudroom, and closet with a multitude of cabinetry combinations. Tim and team were superb throughout the process. They have lots of options and excellent advice thanks to years of experience. The graphical modelling was also very helpful. We plan to use Phinney Ridge for any future cabinet needs. An unequivocal 5 Stars!

The phinney ridge cabinet company is the best to work with . Their designs and recommendations are wonderful. They listen to their clients when making design decisions. They are a wonderful, friendly group of professionals. Their products are great! They did my kitchen a few years ago and when it was time for a bathroom remodel I knew where to go . The communication is great with them , always available! Highest praise!