Utah Flooring & Design

there are many things wrong with utah flooring & design 1) even though agreeing to send a check through my bank, UFD hounded me for payment the same day, from multiple numbers, through text & calls. ufd continued to harass me for payment days after. they even wanted to get my bank on the phone to confirm payment. they literally asked me if the check was going to "bounce." 2) their "customer service" is not even that. their "company culture" is that "they" are right and the customer is wrong. texting/calling ufd, their responses were passive-aggressive, condescending & belittling. what ive experienced backs-up my opinion that their "company culture" is toxic. i was somehow referred to "utah flooring & design" from the company "floor and decor." they are a NATION-WIDE company. ive submitted a complaint to them so they know the type of company they are partnering with. i should of checked their BBB rating which is only 2 stars out of 5.

UNBELIEVABLY BAD/SLOPPY/UNPROFESSIONAL - DO NOT USE I want to start with - I want nothing for free. I mostly wanted an apology, and some sort of customer service on the 6 hours I spent driving back and forth to the location when pushing the time out randomly throughout the day. Money is not the issues here - I could not care less about the money it cost. It was actually cheap so one thing to note is you should expect to get what you pay for because this job as installed poorly and looks terrible. Found out as I was driving to unlock the location that they were going to be 3 hours late. They charged me for the full amount of the job immediately even though they had not even shown up yet. Then he texted again saying he would not actually start until 5 hours late (We do not live in this location and had to drive all the way out there (an hour away). He never let me know he had even arrived. They finished the job 7.5 hours late. I had to drive out there 3 times because we cannot just leave the location unlocked (6 hours total of drive time for me that day) Someone called me and spoke to me in an understanding way and let me know they would get back to me and will absolutely be giving me some kind of refund for the inconvenience, drive time (6 HOURS), and bad communication. They then gaslighted me and acted like absolutely nothing went wrong that day on their part and apparently that conversation I had didn't happen. They will probably respond to this with some bull saying none of this happened and they responded in a timely manner. They did not (I have emails and text screen shots) - don't be fooled by the first estimate appointment. They were unreliable, sloppy, unprofessional and the worst customer service I have ever seen. We will absolutely not be using them and I would not recommend using these scammers to ANYONE.

I would highly recommend Troy Tracy from Utah Flooring and Design. He was fantastic to work with. He really takes care of you as a client and was flexible, accommodating and helpful in selecting the LVP we needed.

I cannot express how amazing my new floors look! We hired this company after our basement guest room flooded and it looked so nice we went ahead and did an entire overhaul of our outdated upstairs laminate. As with any major house project there were some hiccups along the way; our subflooring was in more disrepair than we’d hoped after our old flooring was pulled up and it took a wee bit longer to fix than was estimated but obviously they can’t estimate what they can’t see. They handled everything very professionally and courteously! I can’t say enough about how amazing of a job Camren Borg did on our new flooring install. He cut around the edges of our fireplace masterfully, there used to be gaps and now it is flush to the squiggles in a way I didn’t think was possible. We opted for vinyl and I was a bit worried about it looking too “patterned,” but Camren has a magic ability to place the boards in a way that looks completely natural and gorgeous

Camren Borg did an awesome job for us prepping our floor for installation. He was prompt and thorough in addition to being very professional and communicative. Thanks Camren!

Camren Borg was our installer and he did a great job and was very professional. I would recommend him to anyone

I absolutely love my floors! Camren Borg was a hard worker and very meticulous about the way things were done. Utah Floorings did a great job communicating and setting expectations . Would definitely hire again!

Camren Borg did a great job. The job was don’t in half the time and the floor looks great.

Camren did an excellent job with our LVP installation. He communicated when he would arrive, showed up on time, and provided helpful advice.

Do not use this company. Utah Flooring and Design began work installing an oak wood floor in our home almost a month ago. From the beginning they did not show up as scheduled. Initially, they didn't have enough wood for the delivery. Then they didn't deliver enough wood and tried to charge us for more wood (at a much higher price) because they said that they had measured wrong. The originial measurement was correct and they eventually removed that extra charge. When the floor finally was laid down, many pieces of the wood had holes in it, had broken corners, or were split. The filler that was used to patch the flooring did not match the wood. The result was disapointing and certainly not worth the $6000 we had contracted to pay for it. Since no one would answer our texts or phone calls, we drove to the Midvale office and convinced an employee there to send someone out to look at the floor. When the installer came back to mark the inferior pieces of wood, he said there was so many bad pieces that the whole floor would need to be replaced. We still have not resolved the issue. We had paid 50% down when we contracted with the company. They charged our credit card for the rest of the project on the day that they began the installation. We have disputed the credit card charge until the issue is resolved. Unfortunately, Amy, our project manager, does not answer our phone calls or texts. In the meantime, we have lived without our main living area since the middle of July.

This company is dishonest and fraudulent. Don't fall for the nice sales guy and promises they offer. They will ghost you and ruin your floors when you do talk them into showing up and then automatically run your card without any authorization or refund.

Don't do business with these people unless you have a credit card company willing to go to bat for you. They didn't start responding to me until I had the credit card company withhold funds. A three day job took three weeks. Never again!!