Ventures Design

We’re sorry to hear that you are unhappy with your experience with Ventures. It is our goal to provide an exceptional design and build experience to all our clients.

As you know, we hand dug around the unmarked electrical lines when expanding your patio and took every precaution to ensure it would not be damaged. When you experienced electrical issues we coordinated the electrician for you at no cost. They came to diagnose the problem and were unable to find any issues during the diagnostic so they determined the line would need to be dug up and replaced. Once they dug up the line and examined it, they found that it did NOT have any damage or nicking to the exterior casing. While they were unable to give you a definitive reason for the power issues, they did ensure that it was not caused by negligence on our end. While we can understand how frustrating it is when issues like this arise, we cannot incur the cost for your electrical work. Additionally you had the electrical company add new lines and outlets to the patio expansion while they were working. The billing for this work is between you and the electrical company. We did however redo all the pavers that the electrical company had to remove to rerun the new electrical lines, at no cost to you. This was done in good faith because we value you as a customer but was not required in our contract and would not typically be done for free. Your bill with Ventures was closed at the exact same price it started at. There was not a 10-15% increase as stated in your review besides items you elected to add to the scope of the project like additional low voltage lights.

There was no damage done to your lawn in the replacement of the electrical line as no large equipment was needed for these repairs. The damage to your grass was caused in the expansion of your patio. When performing this type of work which requires heavy machinery, there is always damage to grass. It is an inevitable side effect of bringing a skid steer onto a property and is outlined in our contract. The restoration of the lawn after a project is always the responsibility of the client, as you know because we have a signed and paid change order for the restoration work done after your 2017 build. Last fall, when the work was completed, sod farms had already closed for the season. Again, as a good faith gesture, we seeded and laid down straw erosion blankets on your lawn free of cost, a service that would typically be billed to you. Come spring you contacted us stating that the seed had not taken and we informed you that we could calculate a cost for additional seeding or sod but it would be a change order. We regret that our efforts are seen by you as “two-faced”. We believed that our communication (both in the written contract signed by you and verbal) was clear and informative and that we went beyond what was required of us to assist you with a frustrating situation.

We hope you enjoy your beautiful patio. We appreciate your recognition of the high quality work our crews do. They are impeccable craftsmen and we are very proud of their work.

Chinu,

We're so glad we were able to build you a beautiful, custom & unique outdoor space. It's been wonderful working closely with you throughout the years to make your vision of your dream home come to life. We hope you enjoy your project for many, many years!