Via Builders, Inc.
Basement Remodeling, Energy-Efficient Homes, General Contracting, Green Building, Home Additions, Home Extensions, Home Remodeling, Kitchen Remodeling, New Home Construction, Pool House Design & Construction, Custom Homes
Alviso, Atherton, Belmont, Campbell, Cupertino, Emerald Lake Hills, La Honda, Loma Mar, Los Altos, Los Altos Hills, Los Gatos, Loyola, Menlo Park, Mountain View, Newark, Palo Alto, Portola Valley, Redwood City, San Carlos, San Jose, Santa Clara, Saratoga, Stanford, Sunnyvale, West Menlo Park, Woodside, Pleasanton, Livermore, San Ramon, Danviille, Orinda, Brentwood, Discovery Bay, Walnut Creek, Dublin
Certified Green Builders Certified Luxury Builders
It is the trust of this community that has made Via Builders the busiest contractor in the neighborhood the past 35 years. I am pleased that this/your review reveals "Via did a fantastic and first rate job of construction". I am also disheartened that you concluded from our paperwork & administration in particular about roof costrepair-- I am not honest. This mixed review, clearly shows a failure by myself and our process in servicing you to your satisfaction, which is our goal.
To give some context to the reader, this client had a tree fall on one of their houses, they had an insurance company involved and needed various and numerous cost estimates for theirs and insurance purposes, in particular on the roof and surrounding repairs. Ultimately, we repaired the roof and we did several more and higher quality improvements at this residence then just repair of the tree damage. Unfortunately, I was unaware of the apparent distrust grown out of our varied and various roof and other bids we presented to our client, the extent of their concern during the time of approving the work; and the following months of finishing the project.
Although, I am bewildered by this review and the timing of it a year latter, I will circle back with him to get a better understanding and reconcile with him, if possible, this matter.