Stately Kitchen & Bath

Stately Builders worked on our master bath remodeling project from August through November of 2024. One year warranty and last work, November 2025. Problems with workmanship First, Stately installed our bathroom faucets (2) right up against the backsplash. There was virtually no room to get behind the faucet for cleaning. The project manager was able to show us that a single piece of paper could slide between the handle and the backsplash, so he was technically correct; but we pointed out that this is not the proper place to install the faucet! The quartz countertop had to be removed and re-cut in order to correct the problem. (see photo 1) There was no room to clean behind the faucet, the sink plunger could not be installed, and the handle could not be turned all the way to hot. Second, one of the most impactful mistakes made by Stately came at the end of the project. When the project was completed and we started to take showers, we noticed that the shower floor was not draining properly (see photo 2). Five (5) hours after a shower, the tile floor remained wet. This is a major problem because without proper drainage mold and mildew will build up. We discovered that Stately did not level the shower floor properly and the pitch was off. Third, with the project completed we began to experience noises in the bathroom. When we take showers, we hear banging noises or loud thumps. The most likely cause appears to be thermal expansion of the pipes and knocking against the joist. We used thermal wraps around the pipes ourselves and we were able to move the noise from one location to another, closer to the shower itself. However, as can be seen from this photo, the shower pipe is right against the joist and there isn’t enough space to fit the thermal cover over the pipe. The noise persists. The next persistent noise occurs when we walk across the bathroom floor. We isolated the location of the noise coming from the half-wall of the shower. The picture below shows where the screws from the half-wall miss the joist and simply come through the basement ceiling. The half-wall is not secured to the bathroom floor properly and walking causes vibration, leading to the noise. Management Issues We noticed we were overcharged on our bathroom tiles and we contacted Stately. The overcharge was $1,912.50 due to a math error by James. We contacted James and asked for copies of the receipts for the purchase of our Kohler products. Kohler now requires receipts in order to have proof in the case of possible warranty issues. The receipts were under his account at Ferguson Electric. However, the Kohler hardware were purchased with our money for our bathroom remodel. James refused to give us receipts for the Kohler products! When we had our one-year warranty review, the noises in the bathroom that were mentioned above and in the Warranty Review were not resolved. Later, James told us – “We will no longer be servicing your house.”

Stately Kitchen and Bath did a fantastic job on my bathroom remodel. James and his team were professional, punctual, and performed all work with careful attention to detail. They communicated openly and were transparent about their work, their pricing, and their process. Like any remodel, small surprises popped up once walls were opened. I trusted Stately to help guide me in making informed decisions every step of the way. I'm thrilled with the end result. A great value for the price paid when quality and craftsmanship is considered.

Stately just completed our dream kitchen!!! From the start, they were very responsive, friendly, professional and patient. James and Andrew helped us design our kitchen exactly the way we wanted. The cabinetry is all custom and the quality is outstanding. The contractors (Kevin and Mike) were wonderful, they were always on time and able to answer all of our questions. I would recommend Stately to anyone looking to have a kitchen renovation.