WELLS & SONS CHIMNEY SERVICE INC

If you value your life, health, and home we can't recommend Wells & Sons Chimney Service in our experience. Full story: We hired Wells and Sons Chimney Service to clean and inspect our gas burning fireplace. They discovered the chimney lining completely deteriorated and a fire hazard leaking carbon monoxide into the house. July of 2020 we contracted them to install a Fireguard mortar joint system in the chimney to correct the problems. Assuming our fireplace was now clean and safe to use we had a gas fireplace specialist come out to turn the gas back on and adjust the gas logs. During visual inspection the specialist noticed the entire smoke chamber was not lined, therefore still unsafe for use and leaking CO. The specialist contacted Wells himself and they stated "maybe it fell off". Wells & Son then came back to reapply the smoke chamber lining. A year later, per the warranty requirement, Wells & Son returned to do an annual inspection, their report states "no defects". Since the warranty requires an annual inspection and we weren't feeling confident in Wells at this point we contacted another chimney company for the annual inspection. The new company discovered a 3'x2.5' section of the smoke chamber was completely uncoated and numerous holes that were still leaking CO into the our home, they immediately turned off gas to the fireplace. We contacted Wells & Son at this point and their General Manager agreed to come out and do his own inspection. Wells & Son's GM confirmed the third-party's findings were accurate, stating that "this was a big miss" and agreed that it was never applied to the uncoated area, not that it had "fell off". The GM offered to fix the uncoated areas again, but after two failed attempts at repair already and an inaccurate and dangerous inspection report the previous year how could we possibly trust them with our lives again? Instead we asked for a full refund so we can have the chimney fixed correctly and safely. We were instead offered an insultingly low amount that isn't even a drop in the bucket for a proper repair of the mess they created. We have been told the owner will contact us to discuss these issues. Still waiting...

Wells and sons replaced our chimney liner years ago, 8 inches short. Owner admits its short, but ONLY 4 inches. Also failed to use insulation which is not up to code. Have had several cleanings over the years from creosote buildup. Even had a chimney fire due to the buildup. This incident was the last time we used them, since they claimed to have cleaned our chimney but we were clogged up again 2 days later. They did not perform the proper cleaning after a chimney fire. They did NOT "have our back."

We hired Wells to clean and inspect our chimney at both a house we were selling and a house we were buying. They were prompt, respectful, and knowledgeable. The technicians took the time to explain the work they were doing, and they also made sure we understood the information behind any repair recommendations they made. I would hire them again in a heartbeat.