Dream Kitchens and More

You cannnot ask for more knowledgeable staff. We recently went through a nightmare of a home remodel. They were caring and compassionate throughout the process. They worked with us every step of the way with timely and immediate information. I highly recommend them for any kitchen or bathroom remodel.

Most people may remodel their kitchen once. I recently completed a kitchen project using Dream Kitchens & More as my designer. The cabinets look great and I am very happy with the final product. I cannot say I was satisfied with the interactions between Dream Kitchens and More when problems arose or the details that were missed in the design. Layout the kitchen and ordering the Brighton cabinets went fine. Since these were all custom built cabinets, appliance specifications were provided to make sure each appliance would fit before ordering. When the cabinets arrived and installation began, that is when we began to see issues. The island we ordered on the drawing did not match what was delivered. The plywood for the island was 2-3 inches skinnier, on each side, than cabinet under the island. We were never notified of any change and were provide 2 separate explanations of why this happened. Neither explained why it didn’t match the drawing. When the counters arrived one of the first things they did was to breakaway the supports on the sink cabinet. Just in case they were in the way. They then started to grind the counter, in the kitchen, and break the drywall to make the counters fit. When I complained to Bill I was informed this was normal even though I called many other granite companies that disagreed. There was even a piece of granite epoxied behind the stove when the specs indicated it was not needed. We did come to a resolution to keep the counter. Removal could have caused more damage and a possible 4+ week delay if the counter was removed. The owner then reneged on this agreement 5 weeks later while at the same time posting below he was offering us compensation. One of the last items was installing the microwave. The cabinet was supposed to be custom sized for the microwave with the trim spec supplied. When the installation began there was no wood where the bracket for the microwave had to be attached. If there is no wood where you need to mount a bracket, this should be a red flag. I was then informed that it was the appliance suppliers fault even though it conflicted with the specs. I spoke to the appliance supplier and he confirmed this was incorrect and the design should not have been done this way. We had to screw a number of filler pieces in the cabinet to get this to work. I did get quite heated when discussing this with Bill, the owner and designer of Dream Kitchens and More. This ended with him sending an e-mail calling me abusive, unappreciative and him ending all communication with me. Communication was then taken over by someone else who started with questioning the professionalism of others. Again, Custom cabinets, I should not be addressing fixes. These were not all the issues. When you spend a significant amount of money on a project you expect to get what you ordered and be informed if changes are needed or made. You should not be told it was everyone else’s fault when something goes wrong when you are responsible for the design. I was repeatedly told by Bill that his installer would have no problem with these issues and he would question the professionalism of my contractor, who handled my 3 month project flawlessly. I dealt with 8 different professionals and trades on this job and only had issues with one.

Sean was great to work with. He is very knowledgeable. We are extremely happy with the quality of our cabinetry. They were there to answer any questions. It was a completely smooth transaction. We love our new kitchen.

I could not be happier with the design and the work completed by Bill at Dream Kitchens and More. He did a fantastic job designing a brand new kitchen. The contractor, Steve, was fantastic and completed the work on time and under budget.

Dream Kitchens And More gave me my dream kitchen. I love it! From the beginning Bill Reed was great to work with. He provided quality products to choose from, assembled an outstanding team of professionals and made this process go smoothly, timely and within budget. There wasn't a time that all my questions were not answered and always with a positive, can do attitude. I had never done a remodel of this scale and as anyone who has knows, it can be overwhelming at times but Bill at Dreams Kitchens And More made it all work seamlessly. I would highly recommend Dream Kitchens and More to anyone who wants excellence in customer service, products and quality.

great company to work with I have worked with them for many years with great results costumers are very happy with the end results

Dream Kitchens and More, owner, Bill Reed operates with integrity and craftsmanship in everything he does and features incredibly stylish cabinet, flooring and granite counter-tops at his showroom located at 217 Water St. in Pembroke, MA . We work directly with Bill and his clients to bolster kitchen renovation projects with carefully envisioned appliance packages that complement his work. Always a pleasure doing business with Dream Kitchens. Charlie Edlund Sales/Development at ApplianceOne

Bill and his staff did an awesome job on my kitchen remodel. I had gone to at least 5 other kitchen shops before stopping at KF&M. Not only was Bill able to quickly design a whole new kitchen, he came up with the best solution and ideas for my home. He also pays attention to details with the installation. Bill sweats the small stuff. We couldn't be more happy with our new kitchen. Can't wait to call him when it comes time to remodel our bathrooms!