Zen Bathworks

Hello Evan,
Thank you for your honest review and your kind words about the beauty of our hand-crafted cedar hot tubs.

We are sorry to hear you are still not happy with the cost to run the electric heater.
As we discussed on the phone a few months ago, our offer still stands to send you a free gas heater (a $1,600.00 value!). Your electric heating system is gas-ready so it will be compatible and the same as if you had ordered a gas system in the beginning, which you have mentioned to us before you wish you would have done.
We have many happy customers in your area and abroad and most of them use electric systems. The benefits of electric over gas are a cheaper/simpler installation (no gas-line to run), fewer parts to maintain/service (no gas heater), and smaller equipment footprint.
But you are correct. Gas heats faster and cheaper, which we explain on our website and was also mentioned in an email we sent you before you made your purchase.

Regarding, the leaking tub, we are taken by complete surprise that you are still struggling with that. We never heard back from you after we emailed you the troubleshooting guide in Sept. of 2018. This is not normal for wooden tubs that were assembled properly. Please email us directly with which step of the troubleshooting guide you are having problems with and we'll be happy to assist you.

Thank you for being a valued Zen Bathworks customer.

Sincerely,
The Zen Bathworks Team

Sue, your shower room is gorgeous! We're so grateful we had the opportunity to serve you and honored by you taking the time to offer your kind and flattering feedback. We are a family-owned company and rely on feedback from our great customers like you. Thank you so much!

Hi Russell,
We can't over emphasize how much we value your feedback as well as your satisfaction. It has been a pleasure serving you! Please let us know if we can be of service again in the future.
Happy soaking!

Thanks Rebecca! Your bath looks beautiful - we are happy to have had a part to play in bringing it all together.

As a small family business, we take tremendous pride in our products and craftsmanship. Every day we work hard to exceed customer expectations. We are pleased to have thousands of happy customers enjoying our tubs. Over the years, we continuously refine and improve our techniques. We stand behind our products and in the rare case when there is an issue, we do our best to treat each customer fairly. We would like to address the points in this review…

Tub Design: From a background in boat building we understand the challenges of wood and water. To build a reliable wooden bath, we developed a technically advanced design that makes our tubs stronger than anything else on the market. We produce an engineered wooden core used in the walls and floor of each tub. This core is built with laminations, waterproof epoxy, and controlled vacuum pressure. This proprietary process results in a wood panel 10 times stronger than a wooden plank, AND the panel is moisture-stable. It will not expand or contract like a simple wood planks do. That stability is what sets our tubs apart from any others on the market. We use aromatic Hinoki, Teak or Red Cedar as the thick exterior finish material. This technology is discussed in the FAQ section of our website and in discussions with clients. Far from being something we are trying to hide, it is the core reason our tubs work so well, and it is an innovation we are proud of.

This Tub: A few years ago, we had an unusual case where a custom order in production was cancelled. Because of the unique size, we set this tub aside in storage. Many months later we offered it for sale as a “scratch and dent” clearance item at a 50% discount, as-is and without warranty. The customer posting the review was interested in this tub and agreed to the non-warranty sale to save money. That condition was written on the invoice and they agreed to it in exchange for the half-priced tub. Unfortunately, the tub did develop an unexpected problem due to a bad batch of epoxy. When the customer contacted us, we determined that it would be best to get them a new tub instead of trying to repair the old one. Even though the original tub was sold without warranty, we offered to replace it with a custom made new tub at half price – which seemed like a fair resolution, and above and beyond our obligation. They accepted that offer and we quickly made and shipped a gorgeous new ofuro tub. While we understand the customer’s perspective, we were disappointed to see this review after we delivered them a new tub.

We have a solid three-year warranty. Our tubs will last much longer, but as a small business we must place a reasonable limit on the warranty. We will always repair or replace if there a manufacturing defect.