Ace Custom Granite

This install was a simple new small apartment that we were very specific during the measuring/quoting process on wanting a 1 1/2” overhang so we would not have water running down the front of the custom cabinets but that was not our results in the kitchen. We received 1 1/4” to 1 3/4” crooked overhangs, and since there was a slight bow in a section of the wall, they glued the backsplash down out of square instead of taking a few minutes to shim the area. They also cut the fixtures to what they thought they should be instead of the template provided and argued with my husband when he requested the correction. Since they had to be called back, the owner stated we were costing him more money even though they had been scheduled to be on site for a day and a half but managed to cut it back to less than one. They installed a broken vanity backsplash and patched it with a different color without informing anyone. Although we were reassured by the salesman that they would fix all the issues, they arrived over 2 hours later than scheduled and claimed they were only directed to trim the sections to the shortest overhang of 1 1/4” instead of removing and reinstalling the portion to be a straighter 1 1/2”. They also did not know anything about a replacement for the damaged granite and were directed to patch it again with a different color, so we are not sure if anyone even took the time to look for a replacement. Instead of actually taking the time to come and review the issues, they gave us various inconsistent stories took it as an opportunity to be demeaning and accuse us of having unrealistic expectations.