Bison Countertops

If you want 50% of your countertop/backsplash job to be measured and/or cut incorrectly use Bison Countertops. No exaggeration, 50% of what was installed is incorrect. The island top and one piece by the stove were not cut correctly. The piece by the stove had a 1/2 inch gap in the back and no gap in the front next to the stove and the sink hole in the island countertop was cut 1 inch off from where it should have been. Because the island counter top was off, they had to remove material from the island framing underneath and leave a 1 inch gap on the other side of the island. The waterfall edge on one side of the island has a 1 inch gap and is not glued to any support, furthermore the cabinets underneath are no longer centered. The other side of the island has an electrical outlet that the installers cut the hole to short and to wide requiring the outlet box to be removed and an oversized cover to be installed to cover the cuts made. The sink was installed using cut pieces of wood screwed into the cabinets, which is not how it should have been installed. We were also unable to use the sink for several days as the hole for the faucet was not cut correctly. We were told by the owner we needed 3 metal supports installed to support the island top, but only 1 metal support was installed. Upon install of the backsplash the section by the fridge is perfect, a very small gap of maybe 1/16 inch which is to be expected. The backsplash by the stove however is a complete mess. There’s a small gap on the left side under the cabinets, which while larger than the backsplash by the fridge is still acceptable. The gap on the right side is more than double the left side and very noticeable. The techs attempted to cover the gaps with caulk. The section between the cabinets is also shifted to the right, with a large gap on the left and almost no gap on the right. There are 2 black jagged seems running down the backsplash which should not be there. It was our understanding that any piece under 120 inches would not have a seem and this has been confirmed by other professionals in the industry. Even if there were to be seems they should not be noticeable. I brought these items to the attention of Bryon at Bison Countertops and also notified Beth at Lowes at this point of everything going on. I was assured by both Bryon and Beth that the items would be taken care of and that there were ways to fix the issues. A tech was sent out to make repairs. While repairing an epoxy joint the tech damaged the top of the island. There is now a ridge burned into the top from the repair. The fix for the backsplash was more caulk, which by the way does not match the color of the backsplash. He could not do anything else to the seems or gaps.

Customer service is extremely lacking. We are building a new home. Bison fabricated stone for the house. White caulking was used on black quartzite. Glue or some chemical was spilled on our tile floor and in a bathroom sink. Bison sent the installer back for the caulking but of course he discouraged removing it because it would tear the sheetrock up. I’ve emailed and called about the floor and sink with no response. My fiancé and I have both asked for our remnants also with no response. Very frustrating to say the least.

Bison did a wonderful job with my kitchen remodel. They were very professional, courteous, and extremely knowledgeable in all things granite. I had to wait an additional week on the turnaround because they were very busy but the finished product is absolutely stunning and completely worth it! No one can tell where the seam is! I even have to look hard to find it and I know where it is! I would not hesitate to use them again, and I am! They will be doing our dream home due to be complete summer of 2019. Meah is the best!!

Meah came out and went over things that I might like. I went to their office and met with her. She had some samples that she knew I had spoke about. I picked one out and the top was installed. Everything went as planned. Meah was great. I would recommend them to all.

Bison did my kitchen countertops and master bath countertop with undermount sinks on both. Very professional. Maeh was so helpful, but not high pressure. They did a lovely job, they arrived on time, were very knowledgeable when installing the countertops and sinks and I would recommend them to anyone.

I was lucky enough to win a free countertop at the Nashville Home Show. Meah at Bison was a real pleasure to work with, as were all the others at Bison. After a great deal of discussion and wandering around the Bison yard we ended up with a lovely quartz. We also needed another countertop for a larger vanity and Meah helped us select that, too. The installation went great and both countertops are awesome! When we remodel our kitchen we will definitely be going back to Bison.

Bison replaced our kitchen cabinets and put on beautiful granite countertops. They also replaced the countertops with granite in 3 bathrooms which was a total of 4 vanities. Everything came out better than we anticipated. They were extremely helpful when we were choosing the granite for each project. This is something we were not experienced in so their input was very appreciated. The job was done in a timely manner with little to no mess left behind. I strongly recommend Bison Countertops. I will definitely use them again.

I have worked with these folks on several projects and they are always very helpful, deliver what they promise and strive to make each project better than the next! A pleasure to work with.