Just renovated our kitchen in November and went through this dealer because we wanted to steer clear of unprofessional work that Home Depot usually subcontracts. Unfortunately our experience with this company was less than desired, what I thought was going to be a smooth sailing operation quickly fell into a horror show. Our cabinets were first delivered on November 16, 2021 we noticed that there was damage to an already installed base cabinet, which was unable to be removed. We immediately contacted the manufacturer and Granite Kitchen studio. The only way to correct this was to rip the base cabinet out, damaging the floor and other cabinet in the process or replace the side panel. We waited for the replacement side panel. Countertops were measured and a discrepancy was seen, so the owner Ahmed came to correct it with the laser. He explained there was a 1/4 of an inch discrepancy in the system and that when installing the countertops, the installers would need to cut into the concrete backer board. He stated this would be no problem and to not worry. We thought wow, this is great service and he is taking pride in his work, informing the customer. Flash forward to the countertop install, they could not cut into the backer board and proceeded to slam the piece of quartz countertop on the cabinets, causing the back end of the lazy-susan base to splinter upward, making the countertop be higher at one end. Afterwards, they stated that the carpenter did not level the cabinets properly which is why the countertop did not fit. They also found that the countertop was too long and needed to be cut 1/4 of an inch, so they proceeded to grind the quartz countertop 2.5-3 feet from our 2019 Ram 1500 pickup, rather than on the grass located to the immediate right of the door. It did not occur to me when watching them that the "dust" would have pieces of shards flying backwards toward the truck. On November 30, 2021 when this happened Ahmed was very respectful and serious regarding the matter and stated he would speak to his installers immediately to hear what happened and reach out to my husband the following day. My husband had to reach out to Ahmed and he had a whole new demeanor than from the previous day. No apologetic demeanor and instead said, "No harm no foul, my guys are professionals". Once damage was confirmed, my husband and I had track down Ahmed repeatedly to address the issue of scratches and damage to the clearcoat of our vehicle. Finally addressing the issue over the course of a month, Ahmed told me to not be so emotional regarding the damage to the truck and to think of him as a father figure and learn from his past mistakes of getting upset. Be grateful for your family's health and brand-new kitchen. Now never once did I raise my voice nor be disrespectful to any of his employees, yet Ahmed just told me I am "The worst customer" Ahmed has ever had (01/13/22). To be labeled this is just uncalled for.
