Imperial Stone

The job was done correctly. A seam was put in the master bathroom splash due to length. Often times, splash is seamed so it does not break during transportation. The homeowner was not happy with that so Imperial Stone agreed to remake it. If it broke during transportation, then he would need to keep the backsplash he had. There was no stone remaining for the job. Homeowner agreed to wait for the next bundle of stone. Splash was going to be remade and the sink would be hung on the same date. It took a few months due to waiting for the stone arrival. Splash was installed in 1 piece and sink was hung. The wall in the master bathroom was not straight so the homeowner wanted Imperial Stone to scribe it into the wall. Imperial Stone cannot cut into drywall. If the walls are not straight it is recommended to fill gap with paintable caulk and paint down to it and this will solve the issue without damaging the wall. The homeowner did not want to do that. He then called Imperial Stone and asked if we would make a piece of side splash. When he was scribing the backsplash into the wall it made the side splash too short due to the depth he cut into the wall. He was willing to provide measurements and pay for the piece since it was short due to his actions. The following week the homeowner sent a picture showing the side splash was short after scribing the backsplash to the wall. In order to make the piece he needed we requested measurements. It was $75.00 to remake the piece which was less expensive than the square footage of the stone. Homeowner then became upset after stating we would not remake the side splash for free. Homeowner then threatened to slander Imperial Stone if we refused the make the piece for him. It is no fault of Imperial Stone that the homeowner decided to scribe the splash into the wall causing the side splash to be too short. We will not remake the side splash for free as it was not our error.