The Floor Network

We had TFN install some wood to replace some carpet when we bought our home. They did an amazing job at a fair price. Their installers were personable, professional, and most important to me timely. They knocked it out two days ahead of schedule which got us moved in that much quicker. Thanks again guys. - Josh

We hired the Floor Network for carpet and tile throughout our home. We are very pleased with their work. They treat your home like it is their own. We would definitely hire them again.

In July of 2012, I contracted with Floor Network of Grand Rapids for the purchase and installation of a new vinyl floor in our kitchen. The floor was installed on approximately July 30, 2012. In approximately six months, the floor began showing significant "bubbling", and separation from several of the edges. I contacted the designated representative from Floor Network and discussed the problems. Consequently, the owner/installer returned to the residence, repaired the defects by applying additional floor adhesive at various segments of the new flooring. This strategy appeared to eliminate the visional defects. Several months passed, and additional bubbling occurred, both in the initial sites of the floor, as well as, now new sites in the floor. In addition, the design of the original floor began to show through the new installation. I recontacted the designated representative to discuss these new developments. This representative again came to the residence, and recorded his observations and took several photographs, Further discussions occurred concerning product warranty issues, and possibly submitting a claim for restitution based on defective materials. At this point, I initiated discussions regarding reasonable restitution/resolution. On approximately March 3, 2016, I received correspondence from the current Store Manager containing a recorded history of failed attempts at resolution of this matter; as well as, an apology and a refund for the cost of the Flexitec material used in the project, plus sales tax.

Floor Network has taken care of our flooring needs for our entire practice; Luxury Vinyl Plank, Ceramic Tile and Carpet and we couldn't be happier. They really go the extra mile to get the job done in a timely manner to help you meet deadlines and are quick to respond to any questions or concerns you may have before, during and after the job is completed. I would highly recommend them to anyone with flooring needs.