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First let me apologize - it looks like your estimate got dropped when a couple of folks left our team and we didn't track through to the new estimators. What happens today is:
1. The walkthrough is scheduled within 2 days of the 3D scan being completed.
2. The estimate is sent over within 3 business days of the walkthrough.
Our estimates take longer to create than most other GCs, because we have a licensed civil engineer or architect from our team spend 6-8 hours measuring distances from the 3D scan and then providing a more detailed estimate including all measurements in a Google Sheet.
I run Bamboo, and just got back to Austin after several months with our teams in Asia. We still have the recording of your video walkthrough as well as your 3D scan. If you'd like us to take a shot at your free estimate, please email Charm who runs our customer success team at firstname.lastname@example.org and we'll get right on it. Since it's the holiday period, please cc me at email@example.com as well.
Again, apologies for this getting neglected, as Jacque said we did get swamped in demand back in October at the same time as some of our team transitioning.