Britton Homes

As a designer, I have worked with Britton Homes for years and I can't say enough about their professionalism as well as their attention to detail throughout a project. From the initial estimating process through the construction phases, their team of skilled individuals consistently demonstrate their passion for providing their clients with outstanding service in both products used for their projects as well as craftsmanship. I will continue to recommend Britton Homes to my clients who are in search of a reputable and reliable general contracting team for their home remodeling projects!

Jim, Ryan, John, Jay and team were fantastic. This is the second time we have hired a Britton team. We have always been very pleased with the work from the scoping of the project to the renovation process, completion and even the final punch list. Both projects were on time and on budget. We find because of their experience, their recommendations of subtle design options and suggestions make a big difference in the end product. The project that was just completed involved multiple out-sourcing as well. All was handled smoothly and professionally. We rebuilt a garage, added a beautiful bedroom and bath above the garage, replaced the roof and gutters, remodeled two existing bathrooms, replaced many of the interior doors and replaced shutters and some siding. The only delay in the project was caused by city permitting issues. Communication was good with respect to timeline as well as when decisions were needed. I also work at home and worked through this project with their understanding and planning. They also work well with animals in the home through a project. The team has long relationships with many of the subcontractors and the immediate team are great craftsman and workers. We are very pleased with our new space, grateful to the Britton team, would call them again for a future project and highly recommend their work!

We hired Britton homes July of 2018 for a remodeling project. Jim and Ryan were pleasure to of work with. Their quality of work and professionalism really impressed us. They understood our needs and preferences and made every attempt to provide creative solutions when issues arose. Ryan, the project manager was very organized and super responsive. The close working relationship between our kitchen designer, architect, Jim and Ryan made it a very good team effort and helped tremendously for design decisions and solving problems. Even though there were some minor delays due to issues with the new appliances (gas range) the project got completed on time and came very close to the estimate they shared with us. Overall we were very satisfied with their work and would definitely hire them again for future projects.

I couldn't have better things to say about Britton Homes. Highly recommended We had 3-4 vendors come in and only Britton Homes had the complete vision for the renovation, recommendation for the design house (cabinets) who did the CAD drawings, references, reasonable pricing, subs and execution. We were even able to go to one of the other homes that they had completed a kitchen renovation to see the work in-person. Our kitchen renovation was a full-gut including knocking down a load-bearing wall, new appliances, new cabinets, fireplace conversion, floor leveling, new hardwoods, electrical, plumbing, insulation and much more. The crew cleaned up after each day and did their best to make the process as painless as possible....even in the middle of winter and with a few curve balls, requiring change orders along the way. We will definitely be contacting Jim and the crew (Ryan, Jack, Pat, John, Ian) for follow-up work. Highly recommended and happy to be a reference.

The plan was to make addition to the house. create new office space and general remodeling. This was absolute perfection from beginning to end. Cannot say enough good things about Patrick, Ryan and their crew. Patrick and Ryan always kept us in loop at various stages of the project. Clearly laid out the costs, timelines and in our case worked diligently with the town to iron out some permit issues. Patrick was courteous and always helpful during the planning stage. He clearly laid out, in detail, all the costs and overall plans on executing the project. There were never any surprises in the project. Overall the quality of the work is really high and the whole experience surpassed our expectations.

I contacted Britton Homes summer of 2014 and had a long conversation about a potential expansion that I was planning. Patrick responded and was very open and honest about the project. At the time I only had very rough plans and he stated that he would be interested in working on the project after the designs were finalized. Once the designs were finalized I called Patrick back for a bid on the project. I must admit that the bid was not the lowest but I chose to work with Britton because Patrick was so honest with me and he was very responsive and even early to all our appointments. Several of the other builders I had contacted were late or no shows. I brought Britton's proposal to a local architect and he said the estimate was reasonable and if I had a good feeling about the contractor I should go with them. The initial estimate was over our budget but Patrick was able to work with me to get us into the budget range we were looking for. For example, he asked if I would be willing to do the painting on my own, or instead of bringing in a carpenter to build our custom closet could we live with buying a closet system from ikea or the container store? Taking all these things into consideration we were able to bring the estimate down to a price we could afford. After signing the contract Patrick made everything painless. The day after signing the contract Patrick sent over the preliminary schedule and asked if we applied for permits could we start as soon as we got the permits. I had heard that the permit process could be quite lengthy so I agreed. Patrick called me back a few days later and told me to get packing the permits were approved and he started the next Monday. Unfortunately, the day after they started the project we got the first blizzard of the 2015 winter season. Through the winter season we had multiple blizzards but there were only 2 days through the project that there wasn't someone working at my house. The entire city of Boston shut down for multiple days but Britton Homes was always around unless they found that it was really too dangerous to be on the streets. The projected timeline for the project was a bit over 3 months but Patrick and his team were done a month early and I was amazed. If there was an issue or concern both Patrick and Jason were on top of the issue within minutes. If sent an email at 7 or 8 at night I had a response before I went to bed. Over the few months I had worked with Patrick, Jason and Ryan we ran into several issues. 1. Ice dams: I was told that due to the fact they had taken down the walls and ceilings heat was escaping into the attic and creating huge ice dams. I was told that water started coming in through several places in the house but not to worry. Patrick had his roofing guys come over and break up the ice dams and they put up temporary insulation to prevent new ice dams from forming. He also said since they were having his plaster guys come over they would have all the water damage patched and as good as new. 2. Driveway: The dumpster they had brought in tore up the driveway. According to the dumpster company after all the snow had melted all the water had seeped into the existing cracks in my driveway which made everything under the asphalt very soft. When they came to get the dumpster the truck tore up my driveway pulling the dumpster up. Patrick told me not to worry and they had scheduled someone to come out and repair my driveway. 3. Electrical: After opening the walls they found that the existing electrical hadn't been touched since the house was built. The options were leave it and hope for the best. If they put the walls back up with the existing wiring we run the risk of having issues in the future or spend the money and rewire everything. After some discussion Patrick, he made the choice easy for me. He gave me a ballpark estimate based on his conversation with the electrician and he worked with me on the price. Since we moved back into our new house everyone who has come over has been absolutely amazed. I would definitely work with Britton in the future and would recommend them to anyone who asks. I shared my entire experience with my friend who is an architect and he said it is very rare to hear about builders who are that committed to customer service. Patrick & Jason treated my family like they were their own. Britton Homes estimate wasn't the lowest of the 4 that I got, but you get what you pay for. What I paid for was exceptional quality and piece of mind during a very stressful time. Thank you again for all you have done for my family!

We are so pleased with the work of Jim, Ryan, Jay and the crew. We were hesitant to start our project -- a full kitchen gut, removing walls, on a 1920s home -- with a new baby, but the work needed to be done and the Britton team could not have done a better job of minimizing disturbance and keeping both the project contained and the rest of the house clean. The team was attentive to all of our questions and concerns and did a fantastic job of keeping us informed and on schedule. I honestly feel like the project blew by. We were pleased with all of the subcontractors as well as the cabinet and stone vendors. Britton's team actually made the process enjoyable. We highly recommend Jim and his team and would have them back should a project arise in the future.

Patrick & Jim and the rest of the Britton Homes team are masters at their craft. They are one of the best contractors that we work with on their projects. From communication with us in their needs, to scheduling, and accuracy of their work which makes our work so much easier, we're very happy to call Britton not only good colleagues, but also great friends as well.

We used Britton Homes for an addition and patio. Jim and Patrick are focused, honest, organized professionals who came in with a very detailed estimate for the job and kept us up to date on the timeline through the whole process. The work was outstanding and even with a few setbacks along the way Jim and Patrick managed to get the work done on time. Their bid was high, but they also get the job done for what they say (rather than come back with extra expenses through the whole job). Also, you get what you pay for and Britton Homes was well worth it. I would use them again in a heartbeat!

Britton Homes did a total remodel and renovation of our finished basement. I'll simply say that this organization is exactly what you want when you go looking for a design/build firm. They are consummate professionals, highly responsive, willing to make recommendations, and totally transparent. We are completely satisfied with a 12 week project costing near $200K that completely took over our entire lower level while we were occupying the house. I'm not sure there's much more to say than that. Easily my strongest recommendation of any home service provider I have encountered. Highlights: - easy to get in touch with and highly communicative from the outset (found on Angie's List) - provided the most detailed and thorough estimate of any provider I contacted, very competitive price - professional and respectful throughout the process - operated very close to projected schedule - easily reachable and provided good updates throughout the duration - maintained flexibility for change items that emerged after work began - stayed on budget, provided detailed analysis at project close for variances - good workmanship and subcontractor coordination throughout - quickly addressed punch list and follow up item after project was complete

We recently purchased a 100+-year-old home and wanted to do some significant work under a very tight timeline during a five-week period between closing and move-in. Our scope of work included painting and staining/refinishing floors on the first two floors of our home, as well as converting an existing bedroom into a master bath. We have previously undergone a kitchen renovation on our Boston condo and had a less than stellar experience with the contractor, so we searched on Angie's List and found Britton Homes. Jim, the owner, and Patrick, his son, came out to look over the property with their subcontractors and the architect, whom we hired separately, before we had even closed, allowing us to jumpstart the process, including a quote and schedule, considerably. In fact, the painters starting prepping the walls the day we closed. Jim handled much of the day-to-day project management directly, with Ryan, one of his project managers, coming in to help out as needed. Jay, Jim's brother, did much of the prep and finish work and brought incredible knowledge as to how best to work within the confines of an older home without sacrificing its character. All of the subcontractors, from the painters, to the flooring folks, to the tiler, to the plumbers and electricians, did wonderful work and met incredibly tight deadlines, even working over weekends. They were able to fully complete the demo and rough in the plumbing for the bathroom, as well as the floor refinishing and most of the painting, in the five-week timeline before we moved in, which was amazing! As with any project there were a few hiccups, but Britton was exceptional about correcting them quickly. For example, the wrong vanity, which we ordered independently from Britton, delivered, which Jay noticed immediately, before it was even got off the truck, and sent it back. They really have fantastic attention to detail. The biggest praise that we can give Britton is that whenever there were any issues (which was rare and generally beyond anyone's control), they were incredibly responsive and quick to find solutions--the complete opposite of our frustrating kitchen renovation experience! Britton Homes was always readily available to reach and responded to us immediately. Also, as testimony to them standing behind their work, we had an issue with water stains on the ceiling of our new shower a few months after the work was complete and reached out to Jim. He immediate responded, and Ryan came out in short order to assess the situation, find a solution, and line-up folks to fix it. Truly exceptional service and high-quality work. We would highly recommend the entire Britton Homes team and in fact, we will use them when we redo our third floor, as well as our kitchen in the coming years, if they aren't too busy from all of their spectacular reviews!

Jim Britton was amazing! He came out initially and listened to our requests, giving suggestions and input where needed. Within a week, he came back with a rough price. Once we okay'd it, he proceeded to give an extremely detailed price by room. We were not looking for the cheapest contractor, but we wanted a company that put quality first and paid attention to detail. Jim and his crew did exactly that. Our project manager, Ryan, was the best service person we have ever dealt with. He got married during our remodeling and other than the week of his honeymoon, he checked in every day! Their carpenter, John, went out of his way to assist, and his work was great. All of the vendors Jim referred were excellent and stood behind their products. Jim's family works with him, and they were all top-notch and extremely easy to work with. We were out of town for most of the project completion, and we never had to worry about staying on schedule or anything going wrong. Jim met our timeline and the only price variance were costs that we added. I can't say enough about how great this company is! It was an enjoyable experience, and no one ever says that about remodeling! We absolutely love the house! Every detail is perfect, and the remodeling looks better than we ever imagined. We highly recommend Britton Homes!