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Attic Conversion, Basement Remodeling, Bathroom Remodeling, Exterior Door Installation, Home Remodeling, Kitchen Remodeling, Shower Installation, Siding Installation, Sliding Door Installation, Vinyl Siding, Window Installation, Window Replacement, Universal Design, Custom Cabinets
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Since we have been in touch off-line and continued the conversation we thank you for providing an edit to your review.
The first entry door that was affected was replaced at no charge. Per a representative from Waudena Millwork, “Upon further review, we still find that the finish issue being experienced here is due to wear and damage caused in the home and is not a finish failure. When I say “damage” I am referring to something hitting, scratching or rubbing against the door, causing the chips in the area around the door handles. This being the second door slab with a similar issue as before also confirms this.”
“We have run into this same issue on other occasions with pictures that look identical to what was submitted. We have physically been in the home inspecting doors when kids came home from school and our technician witnessed backpacks being used to push open and slide across the doors. Metal zippers and attachments on clothes, purses & backpacks can cause chipping of the finish. Contact from a body pushing the door open will cause fading or rubbing off of the finish over time. Chipping and fading in the area around the lock side of the door is not a finish failure. A finish failure would be typically noticed on the entire door, not just on the part of the door that sees the most action.”
Again, we're very sorry that this have been your experience with our company and the products we offer. For the past 30 years, we have been very good at offering products and services that are very sustainable, long lasting and energy efficient. We would still like to assist in helping by replacing the doors with new units. The manufacturer’s representative has offered replacement door slabs at an extremely generous discounted price.