Certainty Construction and Home Solutions

This is my second review of Certainty Construction as I removed my first review, upon the request of the owner, when a payment agreement (4 payments of $1,000 each) was reached. Since said agreement, there has been zero follow through and simply more false promises of reimbursement. Certainty Construction was the contractor for our house purchased in August 2020. Part of the closing agreement was for a city water connection to be completed. A total of $5,500 was escrowed (check made out to water company) to cover the meter tap and the $4,000 for trenching was to be covered by the contractor. I have detailed text messages evidencing Certainty Construction’s responsibility for this service connection. Due to scheduling (surge in new builds in the area amidst the Covid-19 pandemic) trenching could not be completed until December of 2020. At the owner of Certainty Construction’s request, my family paid the $4,000 for trenching fees with the assurance we would be reimbursed upon completion. To date, no reimbursement has been received and my numerous requests for payment have been to no avail. Empty responses and threats of retaliation for my social media acknowledgement of this injustice continue with little likelihood of recovery based upon other Certainty Construction customers similarly positioned. At this point, my family is out $4,000 due to Certainty Construction’s failure to fulfill its responsibilities under our agreement. I will continue to publicize this wrong doing in every media outlet available in hopes no other family finds themselves in a similar position by doing business with this contractor. Certainty Construction places profits above all else and their reputation should reflect the same.

So far so good, having them work on our kitchen and basement. Will update as needed. Communication has been great, I know they have had a huge turnaround in management and contractors so I am looking forward to what they can do.

Do not use. They didn't show and will not refund my money. Phone numbers are not correct, difficult to reach anyone. So frustrating.

Eric came out right away to help us design our bathroom. Although they started a day later due to scheduling it was worth the wait. Eric checked in daily to ensure everyone arrived on time and helped us pick out the colors of the paint and flooring. The job was prompt and the guys did wonderful. Big thanks again!

Great experience with the guys. The painters Juan and Deb were great! Very happy with how everything turned out. Job was cost effective and the crew made it painless.