CustomWorks Contracting, LLC

CustomWorks Contracting are an excellent team. I would recommend them without any doubt. All of their workers - and the sub-contractors they work with - are very kind, hardworking people, and knowledgeable professionals. They have finished my renovation project as efficiently and quickly as was humanely possible (especially under the pandemic conditions which brought various delays and such..) And after the project completion, they have always made themselves available for any posterior touch-ups that may be necessary once you being to inhabit/use the space. Overall - extremely thankful for their help. Thank you CustomWorks Contracting!

We hired CustomWorks during the COVID pandemic to restore 3/4’s of our house after a house fire. The job was complicated because of insurance delays and the fact that there could be no architect or designer involved, hence no actual plans to work from, just an insurance “scope” of what was to be replaced. We had never so much as built an addition or redone a bathroom, so we were on a big learning curve rebuilding the interior of a whole house, with many questions. Joe and his team were patient and careful to find out what we hoped to do in the rebuild. They offered us options to consider and understood that we were working with an insurance budget based on what we’d previously had. They brought the same attention to detail to our challenging, medium-budget project as they do to much more expensive projects, and the quality shows. We are thrilled with the results. Joe is an excellent communicator. Occasionally it was challenging to get a response, but we understood we were originally scheduled to be a winter job, and insurance, COVID, etc., slid us into late spring and summer, colliding with large commitments Joe had been transparent about at the beginning. The electrician and plumber Joe hired for our project were super easy to work with and clearly cared about the quality of their work. They were used to working from plans, yet managed to get us what we asked for, and often better, on the fly. We’d certainly hire CustomWorks again, and would highly recommend them to others. There’s a reason they get such good reviews!

Joe was extremely professional, very responsive and most magically of all, his project estimates were prescient. I’m an architect and have worked with many contractors in several countries, and Joe was by far the most punctual, accountable and cooperative of any contractors I’ve worked with: I’ve had HORRIBLE experiences with other contractors that earned the Best of Boston from Boston Magazine area, but I would immediately work with CustomWorks again if the opportunity arises.

It has been a pleasure working with Joe and his team. Good communication thru out the project with estimates and any changes

Wish we had found Custom work earlier! Once they arrived on the scene everything fell into place and finally made sense! They actually take the time to explain what is happening! They arrive when needed and don’t leave until the job is done and done right! We have just completed building a house in Osterville with their help and guidance and we recommend them highly. Custom works also manages our properties in Boston and Palm Beach

We have worked with CustomWorks for several projects, large and small, over the last several years and are consistently blown away by their incredible communication, honesty, organization, responsiveness, and high-quality work. Highest recommendation!

We have relied on Joe, Andrew, and their team every step of the way of a major home renovation -- from advising us prior to the purchase, to consulting on structural issues, to coaching on our DIY efforts, to pulling together and overseeing quality subcontractors, to offering suggestions and creative solutions throughout the project. Being able to count on the whole CustomWorks team for knowledgeable, reliable, and straight-shooting advice and true workmanship has helped relieve much of the stress of transforming a decrepit old house into our happy new home.

I have been in the property management business in Boston for over 30 years. It has been a pleasure to work with Joe & Andrew Trainor of Custom Works. I and my unit owner's have used them in the repair of properties on Commonwealth Ave. for 12+ years. Everything from deck rebuild, window replacements, masonry repairs, interior repair & remolding etc... They are always professional, thorough, informative. The quality of their work is top notch and the pricing is very fair. An unusual combination to be sure. They take the time to examine the repair, explain in detail the way the repair will happen, always take extreme care to protect the property/home. Also, take many before and after photo's. Every unit owner that I have recommended them to has called them back many times. A great resource to keep on the speed dial.

I have worked with CustomWorks Contracting on three projects . .two completed, one in proposal stage. The two completed projects are among the very best residential construction projects I have worked on. High client satisfaction, high architect satisfaction (me), kept to announced schedule, transparent in budget preparation and monitoring, resourceful in every phase of the work, paperwork the best of any residential contractor I have worked with.

I have worked with many builders and contractor's in my own personal home, my rental property, and in the homes of clients. I am so pleased that I found Joe and Andrew, 2 years ago! The entire process from start to finish has been a positive experience. They are very talented craftsmen. They are extremely professional with regards to communication and transparency. They always respond quickly to me, no matter how big or small my request is. The finished product is beautiful and their attention to detail is outstanding. I will continue to work with them and look forward to future projects. I can't recommend them more highly!

We could not be happier with Joe and Andrew and the team at CustomWorks. They were great at advising us on our options and what we needed for our renovation. The work was done professionally, with great attention to detail, and on time. Joe was easy to communicate with throughout the process.

I have hired CustomWorks on two projects in my home in the Back Bay of Boston. The most recent project involved window installation and painting. They are very skilled and professional. They completed the job in a timely manner and the results were excellent.