I hired this company to install tiles on less than half of my basement, add plumbing and electrical for a wet bar and upgrade our electrical panel which amounted to around 9,200. We explained to them that we wanted the job completed as soon as possible as we had family staying with us after the Hurricane in Puerto Rico. At first Anthony R. (the sales rep) was very fast with his e-mail responses as well as providing an estimate for us to review. Initially we requested a full wet bar in the basement and we went back and forth for about a week and a half making changes to the job scope as we did not want to break the bank so we decided that we would install the cabinets and they would install the sink and faucet. Everything was running great, He was fast to respond to any questions, he got the contract to us quickly, we were happy! Until we paid the first down payment. We paid 5 grand for them to start the work and it took them almost a month to get back to us to even schedule a date and it wasn’t until I sent an e-mail expressing my dissatisfaction with how things are going that they took action. I was finally assigned a project manager who came out to assess the workload. That was when he convinced my husband that it would be best if we took out the permits under our names as it would be done faster. I had to take 2 days of work off to get the permits in which the permit office said it was unusual that we were pulling the permits as our contracting company should do this. After that, they finally got a team in to install the floors as well as the plumbing and electric and new panel. I have a white fireplace in the area they installed the flooring, and the bottom portion of the fireplace is stained with caulk from the flooring job (in which they stated they would fix), There is a hole from the floor board to pantry that they made instead of finishing the floorboards properly, the writing on the electrical panel in illegible so we do not know what switch goes to where without process of elimination, and they left us without power in our fridge and several kitchen outlets for a whole weekend (an area they were not even working on). We had to purchase long extension cords to plug our fridge up in another room before all of our food went bad. (This happened twice whenever the electrician came to work on something). There was a month break as we purchased the cabinets and it took a month to arrive. In that month they were constantly emailing us to pay the remainder balance in which my husband was against as there was still work that needed to be done but I decided we should pay since they were hard pressed to get the balance. Once the cabinets arrived, we immediately got them installed. I emailed to schedule a time for Dannex to come out and complete the work (i.e. install sink and faucet, complete electrical, fix fireplace, and fix electrical panel descriptions). I didn’t hear anything for a week and I had to call to finally get a response. They had previously dropped off a sink and faucet but it no longer fit our project as we decided to install laminate countertops vs. granite. I, with no construction background, understood that I can no longer use the sink or faucet they provided so I purchased both a sink and faucet that would fit the project. When the plumber came out to complete the install (I was not in town but I WAS a phone call away) they installed the OLD faucet with the new sink which was a one hole faucet with a 2 hole sink which in turn made the faucet left justified instead of in the center. Additionally the faucet was too big for the sink and when you turned the sink on the water barely made it in to the sink and if you tried to put something under the stream all the water would splatter out making it impossible to use. My husband had to completely undo their work and install the correct one (which was in the basement the whole time and if someone would have called me to tell me that the faucet would not work I would have told them that I had a new one readily available). That was IT for me. At that point, I sent them an e-mail stating my dissatisfaction and my desire to close out the project (they still had to conduct an inspection with the county) and part ways. That was over a week ago and they never responded. I do NOT recommend this company and if you do hire them, do NOT pay them until the entire job is done to satisfaction and Good Luck!
