Guilin Cabinets

I would strongly advise caution when dealing with this company. They convinced me that the product was 100% Thermofoil, but what I received is nothing more than cheap wood with a thin layer of Thermofoil taped around the cabinets. This is the same product you can find at stores like Lowe's or Home Depot at a fraction of the price. I was charged an excessive amount for a product that doesn't live up to the claims, and I feel misled. You can find identical products elsewhere at a much more reasonable cost. Buyer beware,don’t waste your money here.

Started with high hopes but they didn't last very long. Was initially encouraged with the apparent quality of their cabinets and their strong warranty, but the shine wore off quickly. There were many issues with working with Guilin but I will touch only on the highlights. First, they presented a highly front-loaded payment schedule that was in violation of the California Contractors State License Board Business and Professions Code. I was however able to replace it with a more appropriate payment schedule for the signed contract. Then, on the day of the measurement visit, they notified me of a change in warranty terms, even though the contract was already signed at that point. I reluctantly agreed to this one, but later they tried to make another change to the warranty terms, which I told them I would not agree to. Meanwhile it took three revisions of the plan drawings to accurately reflect the detailed design that I had provided to them at the very start. I had to spend considerable time reviewing the drawings and correcting their errors and omissions. After the third revision I asked for a small design change. At that point they falsely attributed all the drawing revisions to going back and forth on design changes I had requested. When I proved to them that they were due to their own errors and not to any design changes, they accepted no responsibility whatsoever for the revisions, and just responded that I wasn't very happy with their work and wanted to cancel the contract, which I gladly allowed them to do. There were many other issues that I haven't gotten into here. For example, once the drawings were finally accurate, I asked for their designer to tell me how much backsplash tile I needed. They responded that the designer doesn't provide tile measurements, only cabinet measurements. So, if you are thinking of having anything to do with Guilin, my warnings are: * Watch out for their inappropriate payment schedule * Watch out for changes to contract terms after the contract has been signed * You will have to spend a lot of time checking their design drawings for errors, because catching errors later down the road would be extremely painful. * You will need infinite patience communicating with their sales personnel. I suggest paying attention to previous reviewers' comments about this, they are unfortunately true. I actually had to request a change in point-of-contact midway through the design phase due to the frustrating nature of their communication. * Lastly, do not expect a professionally run organization and do not expect any degree of customer service - customer satisfaction is definitely nowhere near the top of their priority list.

I recently got in touch with Guilin Cabinets and they did a wonderful job on my kitchen remodel. They were on time, quick, and used great materials!

Guilin completed a brand new kitchen for me as well as floors, cabinets, tiles, countertops and custom shelving. The result was beautiful and we love our new custom kitchen. They took into account my vision and inspiration and brought it to life. I would highly recommend them again. The only note is being on top of communication at the very start to be clear on your timing and needs. Towards the end everything smoothed out. We especially loved working with Brian and Christine who were always responsive to our needs and questions.

We are remodeling our house San Clemente and a friend suggested Guilin for our kitchen cabinets. He had Guilin put cabinets in four new houses. When we contacted Guilin, Scott returned my call almost immediately. My wife and I visited Guilin's showroom and we were very impressed by the European frameless cabinets. We thought we wanted simple Shaker cabinets, but changed our minds and switched to the contemporary European cabinets. Kristine, who helped us design our kitchen layout was great to work with and was a wiz at computer rendering. Her color CAD layouts looked amazing and were so detailed down to the exact countertops and flooring. After running into problems with our flooring sub, Guilin helped us pick out the perfect style and got us a great price. Brian came our house and the next thing we know, he is helping us with tiling our bathrooms. His crew did a fantastic job and the bathroom looks incredible and it isn't even completed yet. Brian, it turns out, can work wonders and really knows how to build houses. We can't praise Brian, Scott, Kristine and Billy enough. We recommend anyone thinking of remodeling to talk to Guilin.