Harmony Basements

BUYER BEWARE – OVERPROMISED AND NOT DELIVERED Our experience with Harmony Basements and its owner, Diego, was deeply disappointing, stressful, and financially damaging. What initially appeared to be a collaborative and exciting basement renovation project quickly deteriorated into a situation marked by poor communication, lack of transparency, unprofessional conduct, and ultimately what we firmly believe constitutes a breach of contract. At the outset, we were optimistic. Like many homeowners embarking on a renovation project, we were looking forward to transforming our basement into a functional and well-designed living space. During the initial consultation, Diego presented himself as knowledgeable, confident, and attentive. We had detailed discussions about the scope of work, design elements, and specific features we wanted included. These conversations took place both during his first visit and in follow-up discussions where my husband and I were both present. Based on those interactions, we felt reassured that our expectations were understood and would be reflected in the contract. Unfortunately, that confidence began to erode very early in the process. From the beginning of our working relationship, my husband had to repeatedly remind Diego to amend the contract to include items that had already been discussed and agreed upon. These were not minor details—they were important elements of the project that directly impacted the functionality and design of the basement. The fact that we had to continuously follow up to ensure the contract accurately reflected prior agreements was concerning and set the tone for what would become a pattern of oversight and lack of accountability. As the project moved forward, we made a conscious effort to be proactive, respectful, and cooperative clients. We asked reasonable questions about various aspects of the renovation, including a visible crack we had concerns about, as well as general construction details. Our intention was not to challenge or criticize, but rather to better understand the work being done in our home and to ensure that everything was being handled properly. Instead of receiving clear, professional guidance, we were met with defensive responses. Over time, communication became non existent. What began as delayed responses eventually turned into complete silence. Our questions and concerns went unanswered, leaving us in the dark about important aspects of the project. After 3 weeks of not hearing from Diego or his project manager, we received an email from Harmony Basements pulling out of the project stating "breach of trust." We would strongly encourage others to carefully consider these factors by keeping track of what Diego (Harmony Basements) agrees to doing, reviewing the contracts carefully and ensuring everything that is agreed upon is reflective in the contract, and inquiring about a process of conflict resolution or a reasonable response time to address any concerns.

Excellent service. Quick to get the basement done. Good quality materials. Roy and Diego were great to work with.

Basement Renovation for 2nd Unit My wife and I have been looking for a reputable basement renovation company. I reached out to Harmony Basement and from the very first meeting, we feel the professionalism from Diego, Sasha and Stephanie. The project was seamless from the start, from getting the building permit for the second unit up to the final city inspection. Sasha did a very good job of the schedule, hence project was finish on time. Roy, who is the supervisor of the project was excellent and approachable when we have questions and some minor issues that needs to be addressed. The subcontractors the company hire to do the install for each phase of the project are all certified professionals. Special mention to Julian and team who did the carpentry and millwork, mtec team who did the electrical and to the other teams for there exceptional work. Everything was up to standard. I highly recommend Harmony Basements (Renovation). You will have no regrets, and peace of mind for me is must for these type of projects.

Big Thank you to an amazing team at Harmony, our basement looks amazing! Lot of compliments, especially our accent TV wall. We knew right from the beginning that Diego and the Harmony team was the company we could rely on and trust and we had a great experience. Diego provided great ideas in designing our basement layout. Stephanie helped provide and guide us to make the right choices in our decor selections with great ideas. Roy was an amazing project manager, he listened to our requests and was always there to make sure everything went right according to our plans and vision. It was an extreme pleasure to work with Roy, one of the best. All the trades were fantastic and very respectful. I recommend Harmony for your future basement project you won't be disappointed. Michael

Thank you to the whole Harmony Basements team, we are loving our new basement! Roy and Diego are great to work with! They were able to transform our “needs improvement” basement into a space that looks great and functions for our family. When the project was almost completed and we asked for a quote on our main bathroom, they were able to start work right away! Now we are enjoying both of our new spaces!

We are very pleased with the renovations Hermony did to our basement and main upstairs bathroom. All communications with anyone from Harmony were friendly and professional, from the design appointment to the renovation work. Working with Diego and Roy was a pleasure and communication was easy. Everything was completed in a timely and professional manner. We are very happy with the results!

We were very happy with the work and professionalism that Harmony Basement provided for us. Diego and his team lead by Roy were a pleasure to work with right from the start. Diego's in depth quote was spot on. He came in and took pictures and was able to show us what the basement would look like with his 3D rendering . He went step by step with us for the cost of everything and thanks to the detail there really wasn't any surprises. Communication is amazing with Diego and his team through what's app. Any questions were answered promptly. Quality work was provided by all the trades that he works with. You won't be disappointed with Harmony Basemen

We are extremely pleased with the outcome of our finished basement. I specifically appreciate the organization and professionalism of the Harmony team! At no point I felt like I wasn't getting what we needed. They even gave valid recommendations and suggestions. This is a dream come true and done in just 6-8 weeks! Thanks Harmony, I'll recommend you anytime!

The Harmony Basement team did an amazing job on our basement. It was fast and top quality work. They made the entire experience so easy. Thank you to your amazing team for the great work.

We received four quotes from different companies for our basement renovation, all of them were competitively priced. We decided to go with Harmony Basements due to the thoroughness of their quote and the 3D rendering that they provided within hours of their first visit. When you're spending a lot of money to renovate your home, it is so helpful to know and "see" what you will be getting before you commit the money. And Harmony delivered: a very professional service, well organized and completed in a timely fashion, friendly project manager and trade workers, and a beautiful high quality result. Harmony was patient with us when we wanted to change a couple of things during the construction phase, demonstrating good problem-solving skills and building exactly what we envisioned. We are extremely satisfied with the work that Harmony completed, their professionalism and courteous workers, and highly recommend them to anyone considering a basement renovation.

Love my new basement! Looks like an entirely new space. From picking out the design with their designer to watching it all come together. They’re a great team, very knowledgeable. If I had to do it all over again I’d still choose Harmony :)

We got our basement done by Harmony basements. We are really impressed with their professional work. Looking forward to spending more time in the basement with our family