Riccon Construction

We hired Riccon to basically renovate our entire house, replace/refinish floors, redo bathrooms, level the yard add retaining walls, repaint interior and exterior of the house, install a massive wrap around deck and patio, renovate a garage, redo hvac system etc all while we lived in the house! I can’t speak highly enough about what a pleasure it was to work with contractor who cares, pays attention to detail, the guys working at the house were always timely, courteous and kept the work spaces clean. Highly recommend A+++

Initially, I was going to give this company a D. I consider a C to be average and my experience was less than desirable. The job that I contracted them to do is finally complete which is why they did not receive an F. The owner was made aware of my concerns and responded adequately which is the reason for me bumping this up to a C. I contracted with this company for a master bathroom remodel due to water leaking out of my shower causing damage to the bathroom floor. I did get two other quotes before deciding to go with this company. They were not the cheapest but we initially felt best with the gentleman who initially came to our home as well as the quote we were given. The contractors that were sent gave the impression of being a second rate crew. Full days were not put in until I got upset with them after a week and mentioned this to them. They arrived between 8:30 and 9am most days. I was told they would work until 5 or 6 each evening and they left many times before 3:30. When I questioned timeframes because work wasn’t getting done, they started to hurry their work which caused it to be sloppy. Tile work had to be torn down and redone. A job that was supposed to take a “few weeks” turned into over a month without a working shower. Demolition was started on Monday November 28th and we were finally able to use the shower on Wednesday December 28th (this includes them working Saturdays). When the concern about timeframes was brought up to the project manager, I were told change orders caused delays. There was a change order that was done for the damage to the floor from the water (which turned out to be very minimal) that was accounted for in the initial bid. So this shouldn’t have taken any additional time because it would have been accounted for there. Another change order was added to get a plumber here but other work was being done during that time. There were three other change orders which were for material. I was constantly told timeframes of when work would get done that were not met. The project manager told me they were “sorry for my frustration” twice when I mentioned these. There was an instance were numerous concerns were brought up before the Christmas holiday and rather than addressing them, the project manager sent a rather condescending email. None of the concerns were addressed and I was told that “if you can not see a imperfection from 5' there is no imperfection”. The contractor even didn’t put a bottom sweep on the shower door (that came with the door) and left it so it didn’t close properly over the holiday. The contractor never mentioned this sweep was missing until I asked him about it the next week. It was then told to me that piece was missing from the box. Ml lThere was also an issue with the sub-contractors state license. After it was brought to their attention, it was rectified quickly. Unfortunately, my job seemed to stretch out too long and I had to manage too much of it. In my opinion, this is the job of the general contractor, not the homeowner. I did not manage it by choice. I strongly feel though if I had not stepped in, I may still be without a functioning master bathroom. Once the job was completed, I brought my experience to the attention of the owner (all my contact had been with the project manager). The owner immediately contacted me and offered the most heartfelt apology that I had received to date. In speaking with the owner of the company, I was thanked for bringing all these concerns to their attention as they would use it as a teaching moment for their crews. I felt that the owner was truly sorry for my experience and will use it to make the company better.

I do not know where to start this review so I'll start at the beginning. We were looking for a contractor to install new custom made cabinets and were given two recommendations. I e-mailed the drawings to both contractors and heard back from only one of them, Jon Faulconer of Riccon Construction. A few days later we met to discuss the scope of the work which included removal/disposal of old cabinets without damaging existing tile back splashes, counter tops, re-finishing a parquet oak floor, installing new cabinets and re-installation of sink, garbage disposal, dishwasher, and a new over the range micowave/vent fan combination and other work. After our meeting Jon promptly returned an e-mail with the proposed cost and schedule which were very reasonable. The work was to start a day or two before the cabinets were to be delivered. As it worked out work started on Monday EXACTLY AT THE TIME JON SAID IT WOULD. Demolition went beautifully with no tile damage. On Tuesday 10 minutes after they were to arrive, Jon called to say the floor re-finishing crew was caught in a traffic jam and would be delayed about an hour. THEY ARRIVED IN LESS THAN AN HOUR. The floor crew did a beautiful job with a MINIMUM of DUST. The cabinet installers arrived on Thursday exactly on time (8:00 AM), installed floor protection and worked until 10:30 PM making sure the cabinets were plum, square and firmly installed. Jon's crew returned at the hour promised on Friday to re-install the range and refrigerator and install the new microwave/vent an combination. 90% of the work was complete just waiting for the new counter tops about 2 weeks later. I told Jon when the counter tops would be installed and he llet me know that his crew would arrive the next morning to finish re-installing the dishwasher, sink and garbage disposal. Their work was just completed. I am totally impressed with Jon, Riccon and his crews. ALL of Riccon's crews were professional and ensured that the work was properly done and were not willing to accept "that's good enough". This is a long review but their work deserves to be recognized. I would have no hesitations recommending Jon and Riccon."