S&K Remodeling

In March, we contracted with S&K to remodel our kitchen and lay down a new floor on our first floor. The delivery of kitchen cabinets were the primary driver to begin the process which were delivered in early April. The contract required the remodel to be completed between four and five weeks. On 22 April, the contractor began demolition which continued sparely throughout the week. On that Friday (25 April) we believed that the project would continue to move forward throughout the next week (the week of the 28th). Since no one showed up Monday morning, we contacted S&K and were told that nobody would be onsite Monday and Tuesday with no explanation. This practice continued off and on throughout the project which culminated in over 2 weeks of days when nothing was accomplished. This resulted in the period of performance to balloon from 4 to 5 to over 7 weeks. One of the outrageous claims was for 2 days that they didn’t work because an unwarranted claim regarding my wife’s heath. It appears that S&K is in need of significant improvement in the following areas: Communication: between the customer (not updating project process unless asked) and the S&K employees (arriving on site with no idea of current arrangements). Project Management: As described above, the project experienced many unproductive days. S&K does not seem to understand “project work arounds” when certain areas cannot be accomplished but other parts can. Quality Control: All project discrepancies/issues (plumbing, electrical and drywall) were identified by the customer and not S&K. S&K supervision never checked on site project status nor the quality of the work…both S&K and trade vendors.

Mid South Building Supply has been a supplier for S&K Remodeling for many years. Steve and his entire staff have always been very professional and are incredibly knowledgeable of the Remodeling Industry. S&K is very organized, which allows them to meet deadlines and ability to schedule jobs to be completed in a timely manner. They always go above and beyond to not only meet homeowners expectations - They exceed them! S&K is also very involved in supporting many community non-profits, schools, and sports teams in the region. Steve & the entire staff at S&K have great attitudes and are a pleasure to work with on every project. Eddie Payne