Vailes Home Services

Jake, Casey, and Lance came to help us with our AC on a HOT July day ~ they were FABULOUS! Our AC went out on a Saturday night, and Jake called us right back. We asked if he could come the very next morning ~ we were working for six hours (forecast to be very hot) and we crate our shepherd while we're away and didn't want him that hot for that long. Jake showed up at 8 am, as scheduled, and he got it working within 90 minutes or so. However, he cautioned us that our unit was pretty dirty (it's outside) and that that could be keeping the unit from running efficiently. It had also tripped our breaker, and he said that the breaker could be the issue. Anyway, it worked, and we were happy and left to work. When we returned, the AC was off again, and the breaker had been tripped, so we flipped it, got it working, but then it went off again. But the house was 78 ~ cool enough for our long haired dog. Jake was SO courteous and sweet and desirous of making sure we were all taken care (in addition to being professional). Jake had been SO helpful in giving us extensive information (lest something went wrong again) that we knew what to ask for when we called again Monday morning. Within two hours, Casey and his apprentice Lance came out ~ also SO friendly, sweet, knowledgeable, and professional. We felt most comfortable with all three of them in our home. They had it running in 90 minutes after replacing our breaker and cleaning the unit. We decided to go ahead and buy a service agreement (should have done it the last time they were out a year before when we just wanted maintenance), so now they'll be out to maintain it every six months. Our unit is 10 years old, so right now we're just hoping it lasts another few years. But bottom line: they were FAST, efficient, and most sweet and personable. We are thrilled with their service (and thankful for their haste so we didn't have to worry about our dog overheating!) Whenever I call (during business hours), I never have to be on hold or leave a message ~ Laura always answers. And when I called Saturday night to leave a message, I got a call back in less than 20 minutes. Seriously ~ who offers that kind of service any more? The guy who came out last year (Will) was also wonderful. VERY happy with this company and grateful for their prompt attention to our urgent need! Wish other service providers were this reliable.

Vailes did a complete remodel of our master bath down to the bare studs and subfloor. They built a beautiful curbless walk-in shower, and the tile work and painting were flawless. Installation of electrical (including a heated floor, chandelier, and undercabinet lighting), plumbing, cabinetry and fixtures, was, again, flawless. The crew was efficient, polite, and did a superb job. It was a pleasure to watch their progress and their attention to detail. The clean-up after demolition and the finish work at the end of the job were first rate. We now have a master bath that is picture perfect that we can enjoy for many years. We highly recommend Vailes. All the work they have done for us has been first rate. I doubt you can find a remodeling contractor any better.

Very professional. I especially liked the part about knowing what was gonna happen each day. They did a great job and completion was on time.

Master Craftsmen! All the guys have years of experience and are very knowledgable. They are all friendly and trustworthy. They came to work everyday until our two story addition and bathroom renovations were completed. The Vailes staff helped us design, plan, and build. They are a one stop shop. They helped me make decisions on cabinetry, paint color, fixtures, etc in a timely manner to keep the project moving. They addressed any questions and concerns we had quickly and to our satisfaction. In one word, Vailes is the BEST!!

Vailes does it all and does it well! If you are not satisfied they will make it right. Have used them for over 20 years for multiple remodeling projects, HVAC systems, plumbing, painting, house damage from tree fall.....you name it they can do it. Friendly, professional staff. Won't let anyone else work on my house!!

Vailes Home Services is very professional. Their schedule is well-coordinated, and they are always on time. They work with your budget when it comes to selecting the materials used. They did a major apartment install in my basement and just recently redid my kitchen counters, updating them. I have been very pleased with both.

Vailes has done two major projects for us. In 2018 we had a new heat pump installed and had a screened in porch built. In both cases Vailes was very professional and did an excellent job. Our new heat pump works very well and keeps the house comfortable year around. The screened in porch is beautiful It was built using ipe wood and cat-proof screen. We and the cats enjoy it.