Accessory Dwelling Units (ADUs), Custom Home, Drafting, Energy-Efficient Homes, Floor Plans, Foundation Construction, Garage Building, Guesthouse Design & Construction, Handicap-Accessible Design, Home Additions, Home Remodeling, House Framing, House Plans, Multigenerational Homes, New Home Construction, Pool House Design & Construction, Project Management, Site Planning, Site Preparation, Structural Engineering, Tiny House Construction, Universal Design, Construction Drawings, Floor Plan Customization
Battle Ground, Brush Prairie, Felida, Hockinson, La Center, Mount Vista, Portland, Ridgefield, Salmon Creek, Vancouver, Woodland, Happy Valley, Longview, Kalama, Camas, Washougal, Kelso, Gresham, Clackamas, Oregon City
Top Projects Award 1x Best Kitchen 8x Best of Show 7x Best Master Suite 6x Best Ent. Room 6x Best Interior Design 6x Most Livable Floor Plan 5x Best of Every Category 1x Best Housing Development 1x Buckmeyer Award 1x Gardener Award 1x
25 Reviews for Cascade West Development
First, I want to thank you for sharing your thoughts. While not always pleasant to read, feedback from owners does allow Cascade West to assess customer satisfaction and develop new ways to achieve its goal of pleasing all of its owners. It is a core value at Cascade West to strive for 100% satisfaction with both its homes and the process of getting from start to finish.
To achieve this core value, Cascade West ensures its project managers are on-site regularly and conduct scheduled walk-throughs with our clients. With respect to these efforts, we have received praise for attention to detail and careful oversight, and we stand by the work of our project managers wholeheartedly.
With respect to budget allowances, we always inform new clients that allowances are merely estimates and that there is always the potential for additional costs when unforeseen circumstances are encountered. Cascade West always makes every effort to complete each task in the most cost effective manner possible, but in your case each of the items at issue proved more costly than either you or Cascade West had expected. Neither you nor Cascade West had any real choice in the matter as the items needed to be completed to move forward with the home, and the costs associated with completion were kept as low as possible. It is important to note that allowances can work both ways. Any task subject to an allowance that is completed for less than the allocated allowance amount results in a credit to the owner. The unfortunate reality of construction is that not all estimates can be made with 100% precision and as a result there are some unavoidable overages (as well as times where credits are given).
As for the issues with the master bathroom and leaking showerhead, after multiple inspections it was determined that the issue was the result of calcium build-up and lack of homeowner maintenance. Overspray related to this condition, as well as use of all showerheads simultaneously, caused water to escape the shower enclosure area and bypass the waterproofed section. Despite the fact that the warranty window had expired, and this particular issue was not covered under your warranty, we did offer two solutions at no cost to you: (1) installing a tile curb; or (2) installing a hinged glass door. You declined both of these solutions. Nevertheless, we are still open to working with you on these issues.
In the end, we are very sorry that you feel the way you do regarding your experience with Cascade West and we encourage further communication with our Warranty Department (our Warranty Department had not heard from you in nearly 8 weeks). We remain committed to the satisfaction of our clients and welcome further dialogue.
We really appreciate the opportunity you gave us to build your home and have to agree with your friends & family - it is gorgeous! We'll be sure to let Serge know that his efforts were appreciated. He cares deeply about each customer journey and we know he'll be very happy to hear how pleased you are ESPECIALLY because this was your first custom home. Of course we would love the opportunity to build another custom home for you in the future and get even more beautiful pictures! You've been great to work with and we're really proud of the project. Take care & we'll be in touch!
We're sorry to see that you did have some regrets. If you're interested we may have the name of another great electrician if you'd like to add those recessed can lights in the great room (or a painter if you guys need some cabinetry touch-ups OR someone to inspect your concrete and see if it can be cleaned and/or resealed) - heck we probably have the right person for just about any small addition or maintenance issue that isn't covered under either our one or ten year warranties.
We're very sorry to hear about your biggest surprise - carpeting - because that's a bit of a shocker. When we spoke about this carpet in April of 2017 we attempted to contact the sub-contractors that installed the product (because we appreciate accountability as much as anyone) and they had unfortunately gone out of business. Had the issue arisen prior to the expiration of the one year warranty this would have been fixed immediately at no cost to you, but because your home was outside of that one year warranty - sending someone out to diagnose and fix the issue would incur cost.
We may have a solution for you if you could, at your earliest convenience, please contact us at our offices. Please contact Adrienne (Queen of Warranty) 360-887-2226 .