Summit Homes

Extremely Disappointed — Poor Workmanship, Lack of Accountability, and Misrepresentation We feel compelled to share our experience with Summit Homes to alert future buyers. From start to finish, our experience has been extremely disappointing and frustrating due to lack of integrity, accountability, and quality. Key issues we encountered: 1. Refusal to Address Legitimate Concerns: After raising multiple concerns—including exposed tile edges, flooring gaps, missing alarm pieces, and more—Summit Homes outright refused to assist us, citing warranty limitations, even when some issues took over a year to address initially. 2. Flooring Problems: Our home has uneven flooring with gaps, lots of noises, and potential foundation issues. Summit has refused to fix these properly, leaving us with structural and aesthetic problems that cost us money to correct. 3. Poor Craftsmanship: There are improper cuts in trim, uneven ceiling cuts, hasty work, and general low-quality workmanship throughout the home. It is clear that much of the construction was rushed and done carelessly, leading to long-term issues. 4. Misrepresentation of Model Homes & Design Process: During the design process, Summit will cut corners and fail to inform you of critical details, such as exposed tile edges. Features that appear standard in their model homes—finished tile edges, trim details, and other aesthetic finishes—are often left out. Then, when you raise concerns, they blame the homeowner for not selecting an “upgrade” that was never mentioned or presented during the design process. This deceptive practice creates false expectations and forces buyers to spend additional money to achieve the finishes that were represented in model homes. 5. Customer Service Failures: When we attempted to address these concerns, we were met with deceitful explanations, refusal to cooperate, and lack of professional accountability. Their team consistently failed to honor reasonable requests for remediation. 6. Additional Concerns: • Missing alarm components • Uneven ceilings and flooring • Work done in haste resulting in costly fixes later • Overall disregard for quality and customer satisfaction Summary: Summit Homes failed to deliver the quality, transparency, and professionalism that were promised. Instead, we were left paying out of pocket for issues that should have been addressed during construction or the warranty period. Their refusal to resolve these problems demonstrates a clear lack of integrity and accountability, and their model homes are misleading in comparison to the reality of the homes they build.

We work hands on daily with Summit Custom Homes as we do the concrete flatwork on their homes. I must say that Summit Custom Homes builds such beautiful homes. They take great pride with their homes in making sure every aspect from start to finish is done the right way. And we could not be more happy to work with such a reputable, and honest builder. Concrete Design of KC, Inc.