Riverside Ironwork

Really disappointing service. Sent in a consultation request for iron legs on an outdoor table. Phoned 4 separate times asking if they would mind sending over a couple of pictures of table legs they had done before which they said they would be happy to email but never did. Finally received an email response 2 weeks later telling me to just bring the table in (after I had explained to them it's nearly 400 pounds and in storage so not easily moveable). Completely useless service.

Where do I start with this company. Went in for consultation for getting a rod iron railing placed inside the house as well as a wine cellar gate. We had signed and approved for a specific railing of which we picked from a gallery that they had on their computer, $21,000 later, railing arrived 4 weeks late, it was was not as intricate and detailed as the one we had picked from his picture. It was actually much less. but was there a reduction in price? NO. And when asked why the railing was not the railing we picked in the picture as we agreed he stated the contract said something SIMILAR, and not EXACT. When we asked why we were paying for a railing that we had not picked with less detail and less actual product used why the price remained the same? We had asked for a reduction in price to make things fair. Owners response "well we made the railing for you, you read the contract, you either pay or we'll sue". Having my hands tied as I had signed this contract, there was no option but to accept this railing however not without it's issues. -crooked iron rods -different colored screws -screws that were not drilled flat -missing areas of powder coat -oxidized areas where it was a yellowish/orange in color (blamed on the weather) This railing was to be a one of the main selling point of this home of which we were very unhappy. So to end my review I do not recommend this company for any work to be completed on your home. Poor customer service. Being threatened of a lawsuit if we didn't pay for a product that we did not agree to. And to top it all months later when house was being finished they had the nerve to call me back wanting to quote us on a exterior railing. Thanks Bobby and Johnny for nothing.

This business has become fodder for dinnertime stories. Various contractors who were on our site dropped jaws at the poor workmanship, irresponsibility, and continuous problems that occurred with Riverside. We experienced crooked install of iron rods, as well as screws that were not drilled in flat. When I questioned the latter, I was told this required a specific type of drill, and did I have one. Orders arrived with missing pieces, and along with several visits to complete this job, this company took copious amounts of time from my life that I will never recover. Johnny told me that every visit cost him $150 an hour. Buyer beware; either this is a flat out lie, or you will pay $150/hour for two workers who either watch from the background or don't understand the concept of straight lines. With this, Riverside was the gift that kept on giving. Months after the fiasco, an installer had to customize a glass piece for our deck (which therefore cost more), as the metal posts installed by Riverside were out 5/8". Do not pay all your money up front. It is law that 10% of cost can be withheld until the service is complete. So glad I did, as not having paid the remaining balance gave me leverage in sorting out this disaster of an experience. CONSUMER BEWARE!

We had a custom aluminum sliding gate and fence designed and installed by Riverside Ironworks, in addition to some railing, and have been extremely pleased with the result. Johnny was great to work with, gave excellent input in helping with some of our decisions, and was very organized. I am detail oriented, to put it mildly, and I am appreciative that this was not lost in any of our conversations. We were happy with the quote, especially as compared to other quotes we had received, and the project was on budget. We would, without a doubt, recommend them to others, and hire them again for any future work we may need.

I had a great experience working with Bobby and crew from Riverside Ironworks. They were professional as well as excellent quality of workmanship. They were on budget especially since there was a glitch with the finials/toppers of the fence. They got it sorted right away and we are very pleased with the final result. Definitely adds landscape appeal to our home and added security for fencing in the dog!

Our project was not big, but complex. A previous company did not even quote once they saw the project. I had very specific ideas about not using vertical supports to the granite stairs that came up from the garden to a wood deck and then immediately turned 90 degrees to a further rise of granite steps. I wanted the handrail support to be horizontal, direct to the uneven, vertical quarry rock structure that the staircase followed up from the garden. When Riverside's estimator, Bobby, first viewed the project he was sceptical about my idea of the handrail attachment, preferring to use vertical supports. Mostly for economy, I think. But when the fabricators showed up they had already curved the pipe section based on the photos Bobby had taken. A few modifications and measurements and the fabricators said "no problem". A few weeks later they arrived with all the pieces and finished the job as I had originally envisioned it.

Johnny, Brad, and support have completed two jobs for us, with one just started. After careful consideration of at least two companies and many years of reno history, we chose Riverview due to the previous reviews and competitive pricing. The first job was to replace an outdated balcony railing, a side outdoor gate with support railings to the back yard and a railing to replace a rotten wooden railing from our backyard to our lower level. We are thrilled with the results. The second job was a beautiful indoor stairway railing from our formal entranceway to the lower level, the main floor, and to the upper level. We are thrilled with the results as with every support trades people. Each and every one were professional, highly qualified, took great care in detail, and were competitively priced. We would strogly recommend, as with Riverview. We have now hired Riverview for a mechanical driveway gate and support. Again, the price is competitive and the support equally as qualified. Photos available upon request. Patricia and Keith

Our Design-Build firm Capstone Living hired Riverside Ironwork for our custom home project in Point Grey. We are satisfied with how efficient and helpful they were. Super friendly and always willing to help. They made all the exterior railing. The job was done nice and quick. Very reliable company to work with.

We had a spiral staircase fitted to our rear deck. The quote and inspection were excellent and the installation was based around my schedule. The installation was very quick and the job was done to a high standard.

I am using service of "Riverside Ironworks" for the last 10 years on different bases: thru my full time work for development company and my own projects. They are ALWAYS provide excellent work in timely manner. Also they have endless design possibility and listen to clients ideas and wishes. I would highly recommend them for any type of work small or large.

Staircases and railing installations of my deck. Excellent services with a reasonable price. Good quality and provide valuable advice in the design. Delivery schedule as promised.

Personal was very professional and friendly. We had our entrance stair railing replaced. It was installed on time and the final product was very good quality.