Dwellify

DO NOT USE THIS FIRM. I am not one to write reviews, but they were so egregious that I would love to save others from my experience. I used them for a bathroom remodel in 2023. Their design process is adequate, but they bid out the work to the absolute cheapest and worst possible contractors (likely unlicensed). A 6 week project slid to 7 months. In the process the contracting work was so poor that I drove to their offices to speak with their CEO to share them photos to ask them if what they saw was acceptable. I got lip service and excuses. Most of the work had to be redone. Fast forward 1.5 years and the entirety of the tile work in the shower has delaminated with the ceiling failing catestrophically, nearly collapsing on a family member. Dwellify stated that it was likely due to humidity (it's a shower, of course it is humid) but that because it was outside the 1 year warranty there was nothing they could do. I reviewed the tile with another contractor who was appalled by what they saw. Dwellify's contractors had used mortar instead of mastic, which no licenses contractor would ever do. Ultimately, it is going to cost thousands of dollars to undo and redo the work they did. I REPEAT, DO NOT USE THIS FIRM. SAVE YOUR MONEY AND FIND REAL PROFESSIONALS WHO STAND BY THEIR WORK.

I hired Dwellify to complete a bathroom remodel for me. They came in person to give an estimate. The estimate included 12 items, as you can see in the picture. They gave me a price range, and I communicated that I would like to stay in the low to mid range. Despite this being a relatively small remodel (didn't include vanity area), it took 3 months to design. At one point, I wanted a warm toned ribbon tile. They gave me 2 samples and told me they had no more options. Both options had strong grey undertones. Fine, I found samples on my own, and even offered to purchase that tile on my own. They said that they would still charge me for their tile, even thought I wasn't going to use their tile. What?? They refused to tell me the price of any of the tiles they offered me. Ultimately, their quote was $10K above what they initially estimated. When I questioned this, they scrambled and told me it was because "you now want the tub angled." I told them to check the original quote, angling was already included (item 4). They then scrambled again and told me it was the tile choices. I said, ok, find me cheaper tiles. They said they could not. They then told me it was because I wanted a pocket door. Once again, I informed them that the pocket door was included in the original quote (item 12). They ignored it, and told me I could either pay the $10K extra or they would not take on my project. Dwellify wasted 3 months of my time, tried to gaslight me by telling me things were not in the original quote when they were, hid prices from me, and showed zero transparency. If I asked for transparency, I was told by her to "trust us more." This is absolutely a company that I would never work with, and would not recommend unless you are ok with last minute price hikes.

Our experience remodeling our kitchen through Dwellify couldn't have gone any smoother. From the beginning to the finished product, they were professional, insightful, courteous, and knowledgeable. There was a lot of thoughtful planning put into the project beforehand which led to a smooth and quick delivery of my dream kitchen. They also respected the budget which was really nice.

Dwellify was a one-stop shop for us & was such a dream to work with. They helped me design my dream bathroom & saw the vision! The process was so speedy and they finished so quick. I was so thankful that it went so fast!

LOVED working with dwellify!! They made the process so seamless. It was so organized. I loved the weekly calls and check ins. I felt they were always on top of things. Even when things they can’t control happened they made it a priority to make it right. The quality of their work is great. Love that I had help with the design process all the way till the finish!

I worked with Dwellify to remodel my kitchen. - The design and planning process was excellent. The team listened to my ideas and had their own good suggestions. I came out of the process with something I was excited about. - The execution left a lot to be desired. Not only did my project take over twice as long as planned (began late June, estimated completion early August, actual completion mid October), but the communication around it was poor. I was consistently reassured up until about a week before the scheduled completion date by someone who had not been to the job site that the project was on track. This was clearly not true. After that, each time I asked, I was given a new completion date of about a week later. After a few weeks of that, I realized it was all unsubstantiated and I gave up on trying to get a timeline. - The company has a policy of all communication going through a "remodel coordinator" - contractors are not supposed to call clients with questions. This lead to communication breakdowns and no doubt some lost time. I understand that the company needs to know of changes, but this communication could be handled better. All I really got from the remodel coordinator was the fabricated schedule. In the end, I am happy with the result, but for a company that markets itself as communicating well and handling the whole process smoothly, I would've hoped for a better experience.

We used Dwellify to renovate our master bathroom. We had never done any sort of home renovating, so this was a brand new experience. We had no idea where to start or even what questions to ask. Dwellify guided us through the whole process. Our local contractor was top notch. The attention to detail was amazing. He was in constant contact with our Dwellify project manager, Aimee (who is amazing!). If ever we had a question or issue during the process, Aimee was just a phone call away and it was immediately addressed. We could not be happier with how our bathroom turned out - it's absolutely gorgeous!

I had Dewellify remodel the entire interior of my home . I had an in-depth discussion with the designer, she sent me a box with three different sets of samples for all of the tiles, cabinets, counter tops , light fixtures, sinks and covered every possible detail for the remodel. The remodel included the kitchen , all appliances, all bedrooms , converted a den into a bedroom ,all of the bathrooms, installed LED lighting in all rooms , new wood flooring in all rooms , new paint and window covering .The last remodel was done in the 1980's . My home looked like a new model home; it was beyond what I had expected when it was finished . My neighbors and friends were stunned , as they couldn’t believe the difference. The designer , the project manager and all the subcontractors, were professional, great at keeping me informed on the progress of the remodel . I would highly recommend Dewellify to anyone as my remodel exceed my expectations.

We had Dwellify remodel our Master Bathroom, Son's Bathroom and Kitchen Backsplash and they did a great job! We had a few hiccups along the way, but they resolved those to our satisfaction. Our construction manager was on top of everything. He was on the job site much of the time to make sure the project was on schedule and to answer any of our questions. Overall, a great experience.

We love our new kitchen. Everyone was very kind and responsive to our needs. We loved having a designer help us change from a peninsula to an island. We weren't sure that it would work for our space but they made it happen. I love the custom drawers and pull out spice cabinet. When we were disappointed with the thickness of the drawer bottoms, they reinforced them with another layer and we were very satisfied.

We were very appreciative of the fact that Dwellify let us work closely with a designer. We weren’t sure how to convert our kitchen from having a peninsula (bar) to an having an island. Rachel walked us carefully through the process and showed us with custom images how it would work. She also showed us a lot of options to help make our kitchen space more usable. My wife absolutely loves the spice cabinet. All of the team at Dwellify were good with communicating with us and helping us to have a successful remodel. Our remodel coordinator Baylie was always quick to respond to questions and concerns. The contractors we worked with from Dwellify were true craftsmen and we are extremely pleased with our new sink, the countertops, backsplash and lighting. We did have a few issues with the quality and workmanship of the Kemper cabinets. However, Dwellify was very good at working through the issues with us and developing reasonable fixes. So we are now very happy with the cabinets. The cabinet issues did cause some delays with the remodel schedule. I do wish that there would have been a location to observe examples of the cabinets beyond the “Design Box”. This would have allowed us to spot the concerns earlier and work with the designer on alternative materials, etc.

We just used Dwellify to remodel our kitchen and I couldn't be happier with how everything went. My kitchen is absolutely beautiful and the Dwellify team was INCREDIBLE to work with from start to finish! 10 out of 10 would recommend! We will most definitely be using them when we are ready to remodel our bathrooms!