Mckenzie Baker Interiors Inc.

Thank you Tina. I always enjoy working with you and Mark.

Thank you very much. It was a pleasure working with you.

Thank you for the kind words. It is a pleasure working with you.

Dear Mr. Birchler
We are very sorry you were disappointed with your experience with MBI. It is always our goal to satisfy our clients. I feel like there must have been a miscommunication about our process.

The Design Process starts with a meeting at our office or your home to discuss the scope of the project and begin visualize a design solution that aligns with your lifestyle and budget. After we have agreed to work together, we take the information you have given us and we begin to create a design plan, which can be a lengthy process.
Phase 1: This process begins with the designer creating floor plans to verify sizes of furniture, rugs, etc to accommodate your needs. Then the sourcing begins. Depending on the project, this could include furniture, paint, rugs, fabrics and numerous items. We are looking for product that fits the area, budget and lifestyle. We like to have at least 3 options (ex. dining room tables) to present to help us narrow down the client’s likes and dislikes.

Phase 2: This is a very critical phase. We meet in person with the client to do a complete presentation which includes all the selections. At this time, we go over of all the choices and explain our thoughts on why we chose that fabric or piece of furniture. The client then also expresses their likes and dislikes. We then know if we need to go back and source more items or move on to the pricing stage. We continue this process until the client is happy with their choices.

Design projects include different phases and I am very sorry you decided to end the project without going thru the process.

Thank you.
Patti Baker, Owner