Illinois Remodeling Consultants

One of the worst "companies"/contractors I have had the displeasure of working with. Unfortunately, I was a terrible judge of character and let Scott McCloud/IRC do work in my condo I am currently in the process of dealing with the BBB and pursuing small claims court. The matter comes down to extremely poor workmanship, breach of contract, and theft (took my money, did not finish work). ***Pictures and contract are available to anyone who would like to do their due diligence or verify my claim*** Unfortunately, it is hard to tell from the pictures (and without full context) exactly what you are seeing, but the highlights of just one portion of the project (shower) are as follows: Shower drain is loose and not flush, which is a hazard and prevents the water from draining on one side of the shower. Shower door is not square to the surround and neither the left or right door slide on the track properly, and they do not seal or close all the way which leaves my bathroom floor a wet mess at the end of a shower. The shower door is also way too short (standard is 72'', this one is approx 65'') which I am taller than and hit my head on every time I get out of the shower. The shower head was also lowered (standard is about 80", this one is 69") which again, I am taller than and have to hunch over just to get under the water. ^^Those are just the example from the shower, and there are NUMEROUS other issues with workmanship, fit and finish from just about every single thing they touched in regards to the project. (drywall/paint/carpet/flooring/caulking/sanding/installation) The one "pro" I will give them, the faux marble shower tiles look nice and seem to be solidly put together, but, time will tell. ---------------------------------------------- If this review is responded to, you will likely hear the following: "He asked for more than the scope" "I fulfilled my end of the contract" "He asked to save money" "He kept changing things" "He told me he didn't want ABC or XYZ done" "He wanted free work" "I told him I was going to come back to do "free work", but he put in a "lie"of a review, so now I am not going to" "I was trying to be a nice guy and help him out" The list of excuses will be long, and inaccurate...again, because I have the contract, pictures, and texts to back up what I am saying. Do you? Folks, this was an insurance claim job ($12K), it was not coming out of my pocket. I just wanted to get back to "pre-loss condition". And, I can assure you that all I was looking for was the job to be done on-time, on budget, and correctly/professionally....Unfortunately, I received none of those. IRC (Scott McCloud or his worker) have not been back to my home in over a month, and they still have a set of my house keys, which I asked for back approx. 3 days + ago in my 3rd response to the BBB complaint, and that he's had for over 3 months). I tried to extend the opportunity for Scott and IRC to make this right numerous times (I have

First of all, my bathroom looks amazing. Very modern and way more comfortable than before. They gave us an estimate and designs for free before we committed to anything. Scott even told us which materials would be cheaper to buy on our own so we could stay in our budget. The installers were friendly and answered all the questions we had that popped up over the project. They came on time and worked hard and they cleaned up every day so it was safe for our kids. We only have one bathroom, so they reinstalled the toilet before they were done with the floor we could still use the bathroom that night. I cannot say enough about how happy I am with this company.