Mauzy Heating, Air & Solar

I had a hiccup in my communications with the service technician, (rigo), he arrived timely and office staff notified me of his arrival in advance with a photo. This was very helpful in identifying the technician when knocking at my front door. He provided me with an A/C tune-up, a nice special price. I thought he was telling me that the service he suggested was a must do, but he provided a print out of future upgrades to consider. I contacted C.J, Operations Manager, who was so willing to clear this matter, he sent a Veteran HVAC Specialist to review system to my clarity and understanding. Thanks to Cheryl and the Mauzy team. You provided excellent customer service, to my satisfaction! Marilyn A- 5-19-23

Several thousand spent to replace a piece of tubing, and recharge the coolant. Fix lasted less than 4 months before a/c was broken again and Mauzy wouldn't even come back out for free to check their work.

On May 1, 2020, Mauzy installed a brand new AC unit in my home. There was no follow-up the next month or two to make sure there were no problems with the unit. July 9, 2020, my floor was soaking wet with water to include my son's room and the hallway. Mauzy was called to take a look at the AC and the earliest they could come out was the following Monday. At 10:00pm on the 9th, I called a remediation company out to have them dry the area because I did not want mold to start growing in my home. On Monday, Mauzy's technician was in a huge hurry to come in and out of my home, did not provide me with a report of what he did, even after asking for it, and was unprofessional and curt when I asked him questions about the problem. When I finally got a hold of Matt Mauzy, I told him what happened and he gave me the name of their insurance company to file a claim. The claim was filed and invoices were sent to the adjuster. They paid for half of the claim and said they had an exclusion for asbe

COMPLAINT ABOUT MAUZY HEATING, AIR & SOLAR: Although I dislike complaining about businesses, at times I will make a public complaint because I don’t want others to be taken advantage of in the same way. This is a complaint about Mauzy Heating, Air & Solar, the company we used to install our air conditioning and heating ductless system after we completely remodeled the old house that had belonged to my husband’s parents. We will no longer ever recommend Mauzy’s services, I’ve deleted all the positive reviews I’ve written about Mauzy in the past, and we will warn as many people as we can to never use Mauzy. From the negative responses we’ve received from both the General Manager and President, we’ve realized that the company is run by liars who refuse to take responsibility when they’ve wronged a customer. Back in September 2019, two of our air conditioning/heating ductless wall units stopped blowing cold air so we scheduled a diagnostic check-up with Mauzy. When they diagnosed the problem, we learned both units were completely broken, which surprised us because they weren’t even 5 years old. We only use them during the hot summers and we hardly ever use the heating feature because we dislike being hot. Then we were shocked when Mauzy told us our 5 year warranty had already expired because we knew that couldn’t be the case. We then discovered our warranty had expired 4 months and 8 days prematurely because Mauzy used the wrong warranty start date. Even though we provided Mauzy with evidence to prove there was no way they could’ve installed our units on the date they claimed, and that in actuality our warranty should still be in effect until this December, they refused to make right their wrong. Since mid September 2019, my husband and I have discussed the predicament Mauzy placed us in with the General Manager but we were unsuccessful in getting them to remedy the problem. So yesterday we finally brought our concerns to the attention of the company’s President and today he sent us a disappointing reply. Although we’ve remained completely professional and gave Mauzy every opportunity to remedy the problematic situation they created for us, they’ve blatantly refused to take responsibility. I’ve attached photos of our last two email correspondences, the first being the one my husband and I sent to both the General Manager and President and the second being the reply we received from the President. If the photos are too difficult to read, below is a transcript of the two emails. I’ve redacted some names and email addresses, but not the names of the General Manager and President. Email my husband and I sent to the General Manager and President: “Hello Jim (and Mauzy staff), Jim, since you said there is nothing more you could do to help us, I contacted the manufacturer as you suggested regarding the warranty coverage concerns of our Fujitsu ductless air conditioning/heating wall units and compressors that Mauzy had installed in our newly remodeled home between December 4-9 2014. Fujitsu representative XXXXXXXX Cornejo provided me with some helpful information and per XXXXXXXX words, our warranty became effective: "When the installation of the equipment is completed and finalized, that would be considered the date of installation. The warranty would be effective on this date". Note his key words, "completed and finalized". If you need proof of this, let me know and I'll forward Mr. Cornejo's email to you. According to the information Mr. Cornejo provided above, this means Mauzy was incorrect to use 7/31/2014 (per the Mauzy records you provided me with) as the start date of our warranty. The date 7/31/2014 was when we paid Mauzy to secure their services, however, that was NOT the date Mauzy completed and finalized installation of our units. In reality, the actual dates Mauzy completed and finalized installation of our Fujitsu ductless air conditioning/heating wall units and compressors was between December 4-9, 2014. Again, as I had mentioned in a previous email to you, we have date stamped photographic and video evidence to prove that Mauzy staff was onsite to complete and finalize installation of our Fujitsu ductless air conditioning/heating wall units and compressors on those dates. So in reality, Mauzy should have used the final completion and installation date of 12/09/2014 as the correct date our warranty became effective. When Mauzy failed to use the correct completion and finalization date for the start of our warranty, incorrectly using 7/31/2014 instead of 12/09/2014, Mauzy unfairly deducted 4 months and 8 days (130 days total) from the full term of our warranty. Mauzy's inaccuracy became of great importance to us because it placed us at a disadvantage when two of our ductless wall units completely stopped working in September 2019. When Mauzy staff came out to inspect our two broken units on 9/10/2019, their diagnosis was, "Found refrigerant leaks within both head units located in hallway next to the elevator and in west facing upstairs bedroom. Hallway unit is leaking from within the evap coil. West facing bedroom head unit leaking where capillary tubes inter coil housing. 9k btu unit. 18k btu unit." If Mauzy had used the correct warranty start date of 12/09/2014, then we wouldn't be having this discussion; we could've had our two broken units repaired under warranty, as we should rightfully be able to do. We're dismayed that Mauzy continues to stick by their claim that 7/31/2014 was the start of our warranty date, claiming that our warranty has expired so we're not entitled to get our repairs done under warranty. Instead, Mauzy gave us an estimate of $4,368.00 to repair our two broken units, which aren't even over 5 years old! Even with the $500 discount Mauzy gave us, which reduced the cost to $3,868.00, we still feel it's completely unfair that more of the expense can't be covered under warranty, especially since it was Mauzy who used the incorrect start date for our warranty. In reality, Mauzy should’ve used 12/09/2014 as the correct start of our warranty, which means our units are still presently covered under warranty until the last month of this year, expiring on 12/09/2019. We also have date stamped photographic and video evidence to prove that there was no possible way Mauzy could have completed and finalized installation of our units prior to December 2014 because our entire home was undergoing a complete remodel, therefore the units could not be installed until towards the end of the remodeling project. On 7/31/2014, the date Mauzy claims the installation of our units was completed, we have photographic and video evidence to prove otherwise because as of that date our home had been completely demolished, torn down to its wooden frame in preparation for our whole home remodeling project. If you would like me to send you photos taken during this timeframe as proof, please let me know. As I mentioned to you in a prior email, we can't email video footage to you because the file is too large, however, we did invite you to come to our home to view the footage and this invitation remains open to you. So in light of the new information we obtained from the Fujitsu, we ask Mauzy to please reconsider their decision and do the right thing by repairing our two broken ductless wall units under warranty. To reiterate, we learned from Fujitsu that our warranty became effective when installation of the equipment was completed and finalized. Therefore the true effective date of our warranty should have been 12/09/2014, the actual date Mauzy completed and finalized installation of our units, and NOT 7/31/2014 as Mauzy incorrectly claims. We're not asking Mauzy for anything beyond what we're entitled to in our warranty, which truly doesn't expire until 12/09/2019. We're only asking Mauzy to treat us fairly because deducting 4 months and 8 days from the full term of our warranty is unfair treatment. Thank you, XXXXXXXXXXX” Email reply we received from the President: “XXXXXXXXX”, I want to make sure you are aware that the warranty from Mauzy has ended. If Fujistsu wants to honor their warranty based on your photos you are free to have any licencensed HVAC company complete the warranty repairs. Unfortunately the completion date we have and filed with the distributor we bought the units from does not match your photos. Our distributor will not release warranty parts to us based a conversation you had with Fujitsu. I think it might be best at this point if you guys contract with a different HVAC company to complete your repairs. If you need documentation from us showing where the leaks are let us know and we can forward the photos to you. Have a great Sunday. Thanks, Matthew Mauzy Mauzy Heating, Air & Solar”

Our air conditioning went out in the middle of the hottest time of summer and we live in Jamul which is in East county, San Diego. I called several companies and knew they would be pretty much all booked, which they were.As soon as I called Maury the nice lady who answered the phone was so kind and understanding and I instantly got a good vibe. She scheduled me an appt for 2 days later and explained to me if their was any cancellations she would fit me inShawn came early and called me to let me know.I also received a text. They also have an app which Shows you where they are when they are on their way. Shawn had a cool, calm demeanor and made me feel comfortable right from the gecko. Shawn was thorough and did the job with skill and ease. Great job Mauzy! You are my company from now on for all my air & heating needs. Thanks so so much. You have one happy customer. Michele Sandberg

I have worked with Mauzy Heating & Air on a number of projects both commercial and residential. They have always provided exceptional workmanship and completed the jobs on time and on budget. Matt the owner gives personal attention to each job.

Mauzy Heating and Air Conditioning installed an electronic zoning system to the central AC /Heating system at a commercial building I own in North Park, San Diego. This electronic damper system allows for two separate thermostats for my two separate retail spaces. The price was very competitive, and the service crew was very polite and informative on how the system was to work. There was a small technical issue initially when the system was complete, but the crew returned to fix this issue immediately. I am very pleased with this system.

The Mauzy guys came in to install new heating and air and new insulation and I can't say enough good things about them. They were very polite and professional and did a great job. They were very quick and clean, yet thorough and made sure everything was tested and worked great before they left.

Mauzy Htg & AC installed a new Amana furnace and 5 ton Amana AC unit in our home 2 weeks ago to replace the 40 year old original equipment. Installation took less than a day and the 2 technicians were professional and polite and better yet knew what they were doing. Can't say how it works because of our weather I haven't needed to turn it on yet. I believe I did get a good price because I got better equipment for less money than my other two bids. I highly recommend this company as I had talked to other people who had used them and they didn't disappoint, Mark in El Cajon

Mauzy Heathing & Air replaced our air conditioner during a very hot spell. They were very professional and knowledgeable. They were able to show us why we were having problems with our 10 year old air conditioner. It had not been installed properly and the ducting in the attic & walls was not connected correctly. Mauzy replaced the air conditioner and completely re-designed the ducting in the ceiling and attic. We couldn't be happier. It is much quieter and cleaner than our previous one. They were punctual, friendly and honest. Mauzy employees have good work ethic and that is important to us.

I would recommend this company to anybody.They are a caring company that thinks about making the customer happy.The sales people have a lot of knowledge. The technician are very respectful and do not leave any messes when they leave.