Prime Custom Kitchen & Bath

We just had the original kitchen in our 1968 house gutted and renewed by Vienna Prime Custom Kitchen & Bath (Prime Custom). BLUF: We highly recommend you consider them in your due diligence efforts to find a reliable & quality K&B contractor. Good internet reviews were a significant factor in selecting potential bidders for the refurbishment of our kitchen and two full bathrooms; that’s why we are submitting this robust positive feedback. In fact, we are putting our money where our mouth is by awarding the refurbishment of our two main bathrooms to Prime Custom. These two combined projects are more costly than the kitchen was. Our procurement strategy was to hold back the bathrooms until they proved themselves with the kitchen. They came through in spades. Our kitchen journey from planning, contracting, detailed design, execution and final delivery was by no means a cakewalk, but Prime Custom was an outstanding partner and delivered a quality product. We trust them! Believe me, we were a bigger “PitA” than any customer under the sun, but Prime Custom Prime was collectively patient, understanding, informative and most importantly tolerant of their sometimes-antsy interior design challenged clueless customer. Their team, including an involved owner, consisted of Filiz the designer (PC Vienna), Nick the PM (PC Arlington), and several company employed skilled tradesmen in all disciplines, including the après project cleaning crew that were “the Best”. Even with a professional and organized contractor team doing quality work, the vagaries of ripping out and replacing a kitchen is a taxing psychological rollercoaster. Despite a detailed Statement of Work (SoW), there were lots of moving parts with so many big and small decisions throughout the project. Prime Custom did a masterful job “herding cats”. The project was 95% complete in three weeks and we were able to reclaim our new beautifully retooled kitchen by the middle of the fourth week. We did our homework. We developed three pages of bulletized line items, one for each room in our SoW. After interviewing a dozen K&B contractors including onsite visits and receiving half a dozen bids on our very comprehensive SoW, we culled the list down to three potential providers. Prime Custom matched the low bid for the kitchen with one contractor and the two bathrooms of another. We decided to go with Prime Custom with the hope of their doing all three rooms after they proved their worth on the kitchen. Our strategy has worked so far. We will update our review after Prime Custom completes the two bathrooms. It pays to be anal in working on home improvement project contracting, no matter how painful.

We had an excellent customer experience with Prime Custom kitchen and bath. They transformed the look and layout of my master bathroom, closet and bedroom. From start to finish, Filiz and Idris worked seamlessly with me to design and renovate a space that is not only beautiful, but functional!! They were very easy to work with, very patient and most of all listened to me!! I will definitely be reaching out to them when it’s time to redo our kitchen.

We had a great experience working with Prime Custom Kitchen & Bath on our kitchen remodel. The team was knowledgeable, attentive to detail, and the final result is absolutely beautiful. Would definitely hire them again!

Filiz came and gave us an honest assessment of our situation with an acceptable solution. We are very happy and quite impressed with Prime Custom was able to do. We highly recommended this service.

Team did a good job. The work was initiated on time and there was a good project manager name idris, he was onsite the entire project. The team was flexible. We’ve had the company do a couple of projects, this included multiple bathroom remodels.

Outstanding and professional service from the estimate to the completion of remodel and installing a sink in our powder room. I highly recommend Kamil of Prime Custom for any remodeling work you need.

I hired Prime Custom Kitchen & Bath to renovate my master bath after interviewing three other vendors. My decision was based on both the detailed design and the clear breakdown between labor cost and the material cost in the contract and Kamil's excellent knowledge of the entire renovation process. Leo, the designer I worked with, is very detail-oriented and such a pleasure to work with. He listens to my input with great patience and carefully constructed the design with accurate measurements and 3D rendering. I have been going back and forth with Leo all the time to exchange design ideas, choose the granite countertop, faucet, and pieces needed for bathroom renovation. He never hesitated to change the design to help me visualize how the bathroom would look after the construction. Kamil, the owner of Prime Custom, has excellent knowledge of the entire construction knowledge and he used to be a plumber. He knows what can be done and what cannot be done in a renovation. During the design process, he provided a lot of good ideas, such as installing a mirror cabinet that serves both as a mirror and a cabinet instead of a mirror only. This design adds more storage space without increasing the cluster. During the construction, he serves as the quality controller and on-site designer. He suggested removing an unnecessary wall by the door that opened up a lot of space. Also, he constantly visits the job sites to do quality checks and has the job redone to meet the standards. At the time, the tub filler was installed too far away from the tub. He had them redo the installation. Now tub filler is right over the tub with no gap that can cause water to drip to the floor. Idris, the project manager, stayed on top of the scheduling of each task and kept me informed every day about the work schedule and what was done for that day. Whenever I had a question, I just texted him and he would respond immediately. When the granite I chose during the design became unavailable, Idris went with me to visit several vendors to try to locate the granite I wanted. Cesar, the lead contractor working on my bath renovation, is very competent and courteous. I was very worried about the demolition and hauling away of the trash since my master bath is located inside my master bedroom. The trash will have to be hauled away through my bedroom and be moved downstairs. They put up a plastic shield and covered the path and the entire demolition and trash removal was painless. Although it was still dusty, it was not bad at all. They cleaned up the job site every day. After the demo, they replaced rotten wood board, put up new insulation materials, and consulted me with any questions they may have. Along the way, they completed the project with great care and quality. I highly recommend prime custom for any construction work you may need for your home for its quality and value. In fact, I chose them again for my kitchen renovation. I cannot wait to see my beautiful kitchen.

Kamil and his team updated our kitchen. He responded to our additional needs even not related to kitchen, like removing some sink next to the garage. He came in frequently to supervise and also work himself, sometimes even after hours to finish earlier. He is a very reliable, sincere and amicable person open to communication at all times. Our kitchen was very old but it looks great now. He and his team did a great job. Thank you Kamil.

We had a great experience with Prime Custom Kitchen & Bath for our kitchen renovation. We wanted a European-style kitchen and that is hard to find in this area. Most stores that sell European cabinets don't offer installation and you have to contract a company that knows how to work with European measurements. We found Prime Custom online and decided to make a visit to their showroom. We didn't have an appointment but that was no problem. Filiz explained to us that they take care of the entire process from design to finish. She showed us the kitchen lines they carry and Alusso is exactly what we wanted. We decided to have Filiz start the design process and gave her our requirements. When she came back with the first drawing it was evident that she had carefully listened to us. We also met Kamil, the owner. He is very involved with everything and said it is most important for him that his customers are happy. It convinced us that this was the right company to renovate our kitchen. The whole process went fast and smoothly. Not only did they have to replace the cabinets but they also had to change electrical wiring, plumbing, gas lines and vents. They also designed and built a unique gathering counter and incorporated some last-minute changes we requested without any issue. It is incredible how fast and skillful the crew delivered. Their project manager Idris was on top of everything and always kept us up to date with the schedule. He was very responsive and transparent. The entire renovation took just 20 days and the result is amazing. They transformed a generic dark builders kitchen into a light, spacious modern kitchen. It was a real pleasure to work with them! They always showed up on time and cleaned up at the end of the day. As far as we're concerned, they completely lived up to their "happy customer" principle.

We’re very pleased with all of the work done in our kitchen and family room. Prime Custom designed a new kitchen layout and built-ins for the family room and were very flexible throughout the project. The crews are polite and professional and do high quality work. We did have some schedule delays due to material availability, the project manager was sometimes difficult to contact, and the project manager changed partway through the work. However, when the owner learned about our concerns, he gave us his personal attention to ensure the work was completed to our standards. Overall, we’re very happy with the work and recommend Prime Custom for any home remodeling project.

Management was inviolved in the kitchen renovation.. The staff performing the work are extremely nice and capable. We would hire them again for future work.

Right from the start, Prime Custom listened to our vision of what we thought our bathroom remodeling would be like. They gave us a realistic expectation of what the cost would be like and incorporated our ideas in the project design. We were highly involved in the materials choices, down to the grout color. On the first day of the master bath project, we asked if we could incorporate a design change that we liked at the beach house we rented while we were on vacation. Kamil listened to us and immediately proposed an even better solution. It took them a day to change the plans — we are very happy with the final product. Prince Custom's quality of the workmanship is superb, everyone was respectful of our Covid-19 concerns and always masked-up when requested.