Heartwood Custom Flooring

I contacted Dillon earlier this summer to inquire about refinishing the existing hardwoods in our 1955 Milwaukee ranch home. I was in my third trimester of pregnancy and feeling very stressed about taking on such a big and potentially expensive project before the baby was due. I had a lot of questions and Dillon answered them all promptly and thoroughly. Dillon came by the house to assess the floors and talk about the project. I pointed out some concerns, like areas that may need new boards, and quarter round trim missing from two rooms. Dillon assured me that he could install boards with the closest possible wood to match the existing floor, and replace the missing quarter round. He also offered to install transition pieces into the bathroom and kitchen, to pull up many of the extraneous nails and screws and fill the holes, and fill in other imperfections in the wood. Dillon promptly sent over an estimate and an agreement for early August. Dillon's timeline was exactly as quoted, so we knew just what to expect while he completed his work. He hung plastic to keep sawdust out of the kitchen (and keep our cat from entering the work zone!) Our floors look beautiful; the transformation was truly so amazing to see. The area where boards were replaced looks just like the original floor. I feel the price we paid for amazing floors was very fair! Dillon's communication was very polite and professional. We highly recommend his services for your flooring project.

From the time that I contacted Heartwood Custom Flooring, Dillon was helpful and responsive. He came out to quote the job in a timely manner and his quote came in middle of the road compared to other companies in the area. We ended up choosing Dillon because we felt confident he would get the job done and that he saw our vision. We are very happy with our decision; he completed the job beyond our expectations and left the space clean. Will be using him for upkeep on our hardwood in the future!

Dillion refinished and restored our beat up 1955 wood flooring. It is absolutely beautiful! Dillion is a true craftsman. He is also returns calls and emails very promptly and he is extremely patient. I thought I wanted to stain the floors and Dillion applied several stain options and waited patiently while I agonized for 45 minutes. He was very kind and did not offer his opinion until the very end. I would use Dillion again in a heartbeat and would highly encourage his services.