Northern Plains Plumbing & Heating

If you like black mold then this is the company for you! A little over a year after we had them install three toilets, we discovered that two were installed incorrectly. One had leaked so much that we had black mold that had to be treated by a professional restoration and cleaning company. Northern Plains is refusing to cover the cost of the cleanup and for a different plumbing company to install the toilets correctly. Avoid at all costs!

Edited to add: They contacted me after I left a poor review and wanted to make it right. I would prefer to rate them higher, but I hate when it has to come to that in order to receive the service I originally paid for. In addition, when they called I was gaslighted quite a bit about my experience: the insinuation that I didn't explain the exact issue enough when I described exact weather conditions to the two techs, telling me that their tech didn't blow me off when the tech literally said he didn't think what I described caused the issue, and then describing how it might not be their fault at all but the builders. It also felt like there was some name dropping about local well known people who possibly had the same issue which had the opposite of the intended effect. All it told me was that I wasn't prominent enough to put in the extra work to figure out the problem. So, anyway, we have a new thermostat and won't know until the next blustery storm with a strong north wind whether it works or not. Finish edit. They installed the furnace in our new build house. The first winter it whistled and then started overriding the thermostat and pumping out heat while the thermostat read the same temp it was set for or started dropping. When they came out the first time, the furnace was still under warranty. The whistling was fixed, the heating problem was not. It's the third winter and the problem continues, especially during certain weather. We called and they came out, said they didn't find anything and charged us. It happened again twice in the next week and a half. This time when I called, I asked if we'd get charged when the problem wasn't fixed the first two times they came out. No, he couldn't promise that, but he'd take care of us. I cancelled that third visit. I mean, when they've already proved they can't or won't take the time to fix a problem in a product they installed, I can't trust them.

Your service tech was very professional and did a excellent job to fix my geothermal unit on the same day I called

Very professional outstanding business! They are so accommodating. Service team friendly and very helpful. You can call there service team after hours and get a call back within minutes.

Replaced a 30 year old furnace. Installers were professional, knowledgeable, and friendly. This company had replaced a water heater for me in the past. They also did plumbing for my master bath.

Northern Plains Plumbing and heating is a wonderful business to work with. They are experts in all of your plumbing and heating needs as well as kitchen and bath design and remodel. Lori Wilson and her staff are wonderful to work with and create and design projects specific to each customer's space. We would highly recommend working with this company!

Northern Plains is our "go to" plumber. Their professionalism and customer service is top notch. Lori Wilson does an outstanding job of keeping on top of all the nitty-gritty details involved in home remodels and new construction. If you are looking for a good plumber look no further than Northern Plains!

It has been a pleasure working with Lori over the years. Northern Plains is always courteous, professional, and on time. I would recommend their services for homeowners and professionals alike. Can't say enough positive things about this organization.

Clean, friendly, reasonably priced & they do an excellent job. They'll even try to help you solve it yourself if it's something minor over the phone for no charge. They seem to be available 24/7 for emergencies as well.