Granite galore and more

My name is Jeff Falcon and I am the owner of this company. I do not deny that a tile was put in backwards. Which was fixed. I will never brag or boast that we never have a problem. I do stand behind my work which is why we have an A+ rating on BBB.

The pictures that were taken on previous review were close ups which make it look more dramatic. This job was done with a very qualified designer that relayed everything to the customer through out the process. The tile was not brought out to the step out of the wall for two reasons 1. It was the same footprint as the previous tub (the wall is deeper than standard tub) and it is standard for bullnose to be installed right outside tub. The designer nor I was not informed to do it different. 2. The second issue was that the cabinet above the toilet would not allow us out to be balanced with the step out (picture attached).

As far as the rest of the review. We decided as a business decision to pull off job once he did a breach of contract. Adam was not paying for the bathrooms which we did for him which is part of contract once done. We changed out the bathroom with the white tile from tile that we installed that was grey. (He did not like the grey color he picked out that we installed the previous two weeks before.) He told the designer that he did not like the color and the design of the white that he picked out and was going to change that out again. None of these decisions had to do with our install that we were notified from designer. We did not feel comfortable of full payment because of Adams history. He did tell us he held the landscapers money because he did not believe they installed stone correctly. He also has had a lien put on his house in 2007 for non payment that he was ordered to pay from a pool contractor. We did not feel with the history and decisions to change full tub areas because of his color choices (without asking for detailed invoice) that it was an economical business decision to stay on job.

As far as the other contractors looking at the job. I am sure they are good installers and I never be a critic to other installers. All installers know that there are different ways to install and design bath remodels. That does not mean they are wrong or right. But if the customer does not communicate to the designer to do something different then we install to standards of the industry.