We chose Pristine Construction in Sherman Oaks to do an extensive remodeling of our home in Valley Glen.
It was quite a job: Over 1100 sq. ft. of new construction (a new master bathroom, kitchen, pantry, laundry room, ½ bath powder room, recording and video studios, plus a meditation room) all while leaving the front part of the house intact.
From our first interview, we were impressed with Nathan Moses, Pristine's owner. He was knowledgeable and helpful, and had a great sense of humor.
Not only did he connect us with previous clients as references, he also arranged for us to tour the homes and talk to the owners. When one homeowner greeted him with a big hug, we were impressed. After all, many homeowners are ready to kill their contractors by the time the project is completed!
We’d heard so many horror stories about major construction projects, we were very leery about an undertaking so big. But Nate knew the process inside and out. He took our questions in stride. His confidence and reassuring manner made us feel that we were in good hands. When it came time to discuss our vision for our house, Nate patiently walked us through the entire construction process.
And he proved to be good for his word: Pristine had everything together, from the consulting architect, to demolition, foundation, framing, plumbing, electrical, HVAC, painting, flooring, wiring, permits, inspections, cabinetry -- everything down to installation of our drawer-pulls.
Before starting, we asked Nate if he thought we could live in the front of the house during construction. “How much pain can you tolerate?” he asked with a smile. We took the hint and rented an apartment nearby, and came by every day to check on the progress.
Our construction site was a well-oiled hub of activity: Foundations being poured, framing went up, and rough plumbing going in. Nathan and his partner Michael Malka orchestrated everything with professional efficiency.
Bottom line, excluding some preliminary surveying, asbestos abatement and discussions with the architect, our project was done in 5 months. Pretty amazing for something of this magnitude.
Today, we’re enjoying an airy, spacious home that seamlessly integrates our classic California bungalow with a striking new wing.
We give major props to Pristine for their attention to detail, follow through, and courteous, efficient workmen who went the extra mile to meet the schedule.
So would we use Pristine again?
Most definitely.
But was our experience perfect? Not quite.
We’d never done a home renovation – so sometimes we didn’t know quite what to ask. For instance, for our new walk-in pantry, we expected that the cost would include the shelving for said pantry. But it wasn’t, and installing shelving cost several thousand dollars more. It would’ve been helpful if this had been spelled out.
It also would have been helpful to be informed earlier in the process that we’d need new cement around the sides of the new wing, and what those costs would be. This become apparent when we looked at the muddy work areas outside the new wing, and realized new cement had not been mentioned in the scope.
To be honest, Nate told us at the outset that change orders would probably occur in our house that was originally built in 1936. And sure enough, as demolition began, the scope of work required updates that weren’t obvious to the naked eye, i.e., a wall behind the kitchen sink that needed to be rebuilt due to moisture damage and mildew.
Also, we probably needed to have been much more forceful when Pristine insisted, over our wishes, on installing wireless, battery-operated doorbells, that only worked sporadically, and could not be heard in certain parts of the house. (After moving in, we paid to have wired doorbells reinstalled, but it would have been much more economical to do this during the framing/rough electrical phases.)
And, for all the excellence of Pristine’s team, they did not have a low-voltage pro on call, to wire our computers in the old wing of the house to network with the devices in the new wing. Again, we had to bring in outside people for this.
But, now a year later, the memory of these minor annoyances has faded.
And when weighed against the speed, efficiency, and craftsmanship that Pristine used to finish our house, we are happy with the results.
Our advice to other construction newbies like us is to take your time during the design phase, and then again, while drafting the scope of work until ALL your questions, wishes, and issues are addressed. Add 2 to 3 months to the time you think you want construction to begin, and start your conversation with Pristine early. The scope of work is your contract, and they will bring the project in to the penny! Just make sure to ask lots of questions, because anything not in writing will cost you extra in the form of a change order. Tile, flooring, plumbing fixtures, landscaping, etc. are all extra, as they would be with any contractor. We probably went through 8 to 10 drafts of the scope, working with Nathan and his staff to get the biggest bang for our bucks. And even then, there were a few surprises.
They will also ask you to choose your kitchen, bathroom and lighting fixtures, paint colors, flooring, and appliances well in advance so that once they get started, waiting on deliveries does not hang up the construction process or schedule. So it’s a good idea to do as much preparation as possible before the construction start date.
That said, the service you get from Pristine Construction will amaze you.
•Nathan guesstimated that construction would take between 5 and 6 months. We were out of the house starting November 1st and back in on March 1st. Demolition and construction took exactly 4 months! And this was during a particularly wet winter. For a project of this size, that’s practically unheard of.
•There were NEVER any problems with permits, or the many city inspections. These are often big, time-sapping hurdles for less organized contractors, but with Pristine, they went as smooth as glass.
•Nathan and Mike run their company with an almost military precision. When sub- contractors are scheduled, they show up early, and finish on time.
•Most of their sub contractors are really good. Particular standouts were Andy, and his team that framed our new construction; and Faustino, their tile man, who is an artist.
•Nate, Mike and office scheduler Emma were courteous and kept their cool under duress.
•Besides being personable, Nathan is amazingly punctual! If he says he will meet you at noon, he is knocking on your door at noon. He returns calls and texts on the same day, often in hours or minutes. His manner is easy-going and gentle, but he is all business when it comes to keeping the project moving forward, and completing it on time and on budget.
How often have you heard that about a contractor?
Recommended.