Our project involved a complete two-car garage storage make-over. The garage was just the typical cement block shell with a step-up that spanned the entire width of the garage where the hot water heater was located as well as the man door into the house. We inherited three long open wall shelves and two wall cabinets that were re-purposed from what we assume was a kitchen remodel. What we desired was cabinetry that would house all of our garage items out of sight from the prying eyes of neighbors and random workers in the community. So the first week of May 2018 I entered The Closet Factory (Fort Lauderdale) to explore what was available to complete our plan. Luckily, Megan Dearie, who just happened to be in the office at that moment to complete work on another project, stopped and greeted me. After hearing what I was there for, she assured me that a design specialist would be with me shortly. Apparently all of the other design specialists were otherwise occupied, so Megan returned quickly and told me she would be happy to assist me. This was our stroke of luck. Megan took the basic information and arranged to meet at our home two days later on to take measurements, learn what our storage needs were, and to get the layout of the project. Within a week she had a cad drawing of what our garage would look like taking careful consideration as to where each and every item would be stored and where they would best fit. During our design meeting at The Closet Factory, Megan displayed all of the material choices and colors and gave her experienced input as to what she thought would work best for our situation. She also went over the pricing in great detail. And she gave me a tour of The Closet Factory in it's entirety inclusive of the factory itself, which is behind the showroom and office spaces. Very impressed with the cleanliness and organization of the factory. As Megan said, The Closet Factory is very transparent and open to it's clients. Never was any 'hard sell' pressure tactics used. After a few e-mails for additional questions, answers, and financial discussions, we decided that , while this was quite the financial investment, we viewed it as a once in a lifetime expenditure (The Closet Factory offers a lifetime guarantee) and signed the contract. The projected lead time was 4-5 weeks, but our job was ready to install in 2 weeks. The install was to take a two man team two to three days to complete the entire garage, but a four man team arrived and completed the garage between the hours of 9:30am and 6:45pm. Normally a workbench countertop is installed within a week of the garage install, but two of the installers took the measurements and while the other men were finishing other areas, the two returned to The Closet Factory and manufactured the countertop and returned and installed it. The only deviation was that the installers did not follow the cad drawing which called for black headers over the cabinetry, but instead used the same grey of which the cabinets were constructed. At first, not being what we initially decided upon, we wanted it changed, but after living with it for a few days, we realized that the grey headers made the cabinetry blend seamlessly into the grey garage, so we opted to leave it in place - it also was masterfully constructed and it would have been a pity to demolish. We were also pleasantly surprised by a top placed on our shoe cubby that matched our workbench countertop, which was a little surprise added by Megan. The installers returned to adjust some by-pass cabinet doors and complete one of the longer slat walls that exceeded the eight foot length and Megan returned also to check the final result, take photos, and insure that we were satisfied with the finished project. As I stated earlier, we were fortunate to have Megan be in the right place at the right time, as she was the best fit for our needs. And The Closet Factory is most fortunate, and we hope they appreciate and reflect that appreciation, to have such a knowledgeable, personable, caring, genuine, people-oriented employee who obviously loves what she does which shows unmistakably in every project she handles. Take our advise, and no offense to any other Closet Factory designers, ask for Megan Dearie specifically, you will thank us....trust us.