Finished renovating my home in July 2022 and put it up for sale. House was vacant. In October I receive a water bill of $1600. Water company insisted I had a leak.
I contacted Tal Lancry from Sparkle plumbing (on invoice he sent me). Also connected to Amazing Plumbing (where internet shows he is connected to). Tal charged $850 for a leak detection. He did basic things like check showers, toilets, faucets and said no leak. He even tried insisting water company read the meter wrong because it did not indicate a leak. I later had them come back out to read again after Tal left and they again confirmed I had a leak.
He then suggested a smoke test (he now says that wasn’t for leak detection) but from what I understood it was to find leaks in pipes not visible. Desperate for answers I paid the $1200 he charged for that test as the water company told me my bill was trending even higher for next cycle I agreed. Tal Lancry completed smoke test and indicated no leak.
He left my home with $2,050 and solved no issue. Insisted no issue existed.
The next day my landscaper sent me a picture of a sprinkler purging water. He fixed it for $40.
We assumed that must have been the issue since Tal Lancry insisted no leak existed at my home.
Fast forward to January 2023 or 2.5 months after Tal inspected my home for no leaks. Water damage presented itself downstairs ceiling. I called a different plumber and they tracked the leak to the upstairs bathroom. When the trim had been installed a small nail punctured the pipe. A small leak had existed since the renovation of that bathroom (no one lived in house or used that bathroom since renovation) which means the hole existed when Tal Lancry inspected my home and charged me a total of $2,050 and insisted no leak. I have pictures, video and affirmation from plumber that found the leak and diagnosed the problem. I paid a total of $2,000 for the new plumber to find and repair leak and also have the bathroom put back together and the downstairs ceiling repaired (sheet rock, compound and painting). Less that what I paid Tal Lancry to find a leak that he insisted didn’t exist.
I contacted Tal and presented him my proof. He insisted the leak must have started AFTER he was at my house. Despite the water company insisting I had a leak back in October, despite my meter running high (as confirmed and reconfirmed by water company) before and after Tal Lancry found no leak.
Tal just shouted over me on the phone blatantly ignoring all the tangible proof I have with none of his own. He couldn’t just own up to the fact he failed at the job he was paid to do. And instead of doing that, instead of making it right he just ignored me after that.
According to Tal, if you have a leak and he does a leak inspection and finds no leak - even if the next plumber does find and confirm a leak - he owes you nothing. You basically have to eat the fact that you pay him to not solve any issues.
Terrible experience. Would never hire
