Baker pools

Would give them no stars if I could. Poor communication after contract signed. Never knew when anyone would be on sight unless you hounded your salesman. Had we not had someone at home everyday to watch what was being done our pool would not have been done as promised. They did fix our pool steps that they did not do correctly, but only after having to prove that by just spraying their gemstone over concrete work would not solve our problem. This was after the gentleman who does the gemstone refused to spray his product over steps that were still wet and breaking apart. We went with gemstone product after talking with several people who hated their plaster pools because it is suppose to be a better product. Well, it's not. Coverage is inconsistent and cost is greater. We have a blue strip around the whole inside of our pool and around steps and benches. Basically, told by field manager and owner, that we should be happy with our pool and it's beautiful. They have pools that look worse than ours. Really? After, still complaining that we aren't happy with end result all they wanted was their final check. Went to make final payment and tried to talk with owner he was short and dismissive. All he could say was he does $400,000 pools and doesn't understand why my $40,000 was such a problem. My response was I guess maybe we just expected too much. I guess my small pool doesn't meet the same quality workmanship an expensive pool does. Paid my invoice and went out to car. I'm still not happy with my pool and he has cashed the check and moved on to another poor consumer.