Custom Inground Pools LLC

Custom Inground Pools is the only pool company I would recommend for getting a pool installed. The workers showed up on time and worked to get the job done. They did everything they said they would do. The workers took the time to answer all my questions and make sure I was okay with everything that was being done. Our pool was completed in under a month with one path in and one path out for the equipment minimizing the tracks on the grass. They kept the area they were working in clean and organized. They also made sure that the area was safe when they ended for the day which I appreciated with having kids. We had originally hired another company to put the pool in. They had two years to do what Custom Pools did in 1 month. Yes, you read that right it was done in under a month from dig to first swim. The other company did not live up to everything they said they could do. Whereas Custom went above and beyond. They helped us get a pool when it looked like it would never happen. The only delays were from mother nature and the liner company forgetting to make room for the top step on our stairs. Both were beyond their control. While we waited for the liner to be remade, they had cement and the electricians do their part to keep the process going. They were honest through each step and made sure to keep us informed throughout the entire process something that is truly very important. My son has special needs and Custom Pools made sure that everything they did worked for him and his needs. They were able to put in extra handrails with the stairs to get in and out. They were able to put in a ramp so his wheelchair could get to the pool area from our existing patio. They troubleshooted anything that could possibly be a hinderance to him enjoying the pool. They took the time to see our family and how we would use the pool. It was not just another pool to be installed for them. They are proud of their work and take joy in knowing the families will enjoy the pools they put in. Not only did Custom put in a beautiful pool they also made the experience painless and easy. They made sure I had the support and understanding for pool maintenance and upkeep after they were gone. They took care of everything. All I had to do was pick out what we wanted. They made it happen. I could go on and on about how great they are but it is just easier to say hire them and you will not regret it. They will make sure you are swimming in no time.

My husband and I hired this company for an inground pool in 2020. The pool was installed in 2021. The install and contractors used were a continuous nightmare. Anything that could go wrong went wrong. The contractors damaged numerous items at our home and our concrete cracked immediately. The concrete had to be removed and replaced. We had large pieces of concrete in our filled pool. And before the pool was opened the following spring the concrete was cracked in numerous places. I contacted Donnie and the concrete company and both pretty much told us to bad. We spent over $80,000 for a pool and the concrete is a total disaster. And if we have and concerns or questions about the pool itself, Donnie can't be bothered. I guess $80,000 wasn't enough out of pocket for him to concern himself.