Fig Tree Construction

Mr. and Mrs. Lopez were a pleasure to work with. We created an incredible place for their family and friends to enjoy in nearly any weather conditions. We added a cabana bathroom and the outdoor kitchen. There is almost no need to go inside!! I love how the hand carved concrete finished as well. Not seen is a rain chain that drains into a large pot and the pot sits above an area drain that carries the run off out to the street. Great folks to work with! I am looking forward to their next project.

Wendy and Dwayne had a small insurance job and it seemed no one wanted to help them get their master bathroom working again. We not only fixed the bathroom but we installed new furniture vanities, updated the hydro-tub surround with new tile and removed all the cultured marble. The bathroom now looks updated and spectacular. What a wonderful couple!

It is impossible to make everyone happy all the time. I wish this review wasn't here but it is and no one is perfect. Yes, we made some mistakes on this job but we did not leave until we had fixed what we were hired to do. This job was an insurance restoration project (due to a sewer back up in the neighboring townhome) that Fig Tree negotiated with the insurance. The project did not begin until all the parties had agreed on what was to be done and for what cost.
Yes, we did get paint over-spray on the concrete floor. This happens on nearly every job unless the owner plans to leave the bare concrete exposed or they will be staining the concrete. This project was to have tile and wood floors throughout our work areas, therefore the floor was not protected from paint over-spray.
The texture on the walls was done twice. It was done twice because I was not happy with the first job. My painter struggled with the texture because there were at least three different types of texture on the walls in one room and we were hired to fix only the bottom 24" of the wall, the rest was to remain as is. To make it match we textured the walls 5'-6' high, rather than the agreed upon 2' at no extra charge. I also hired a different drywall and paint crew to complete work that I was not happy with and I paid $1,800.00 extra to that crew to finish without charging the owner a dime for that work.
The $600.00 up-charge mentioned in the clients review is on the invoice and clearly states that it is for a custom built 36 inch vanity with a granite counter top and a Kohler-2210 under mount sink. We also painted it for that price. That $600.00 was charged because the original plan was to install a pedestal sink. The $600.00 was not for granite alone.
Prior to the insurance work beginning I told the owner, and I tell all my insurance restoration clients this, that an insurance project is the sum of all the parts. I will not break it up into pieces as some parts cost more than insurance pays but others cost considerably less and the job as a whole makes it possible to be an insurance contractor. This does involve the granite but was about the entire project prior to commencement and not halfway through the project.
We inform all of our clients that it takes approximately five weeks to complete a kitchen renovation project. This project (my portion) was completed within that time frame. Even with some mistakes, we managed to have cabinets built and installed within two weeks of starting the project. We also built upper cabinet doors to replace the existing for matching purposes at no extra charge.
Beginning April 10, 2013 and ending June 13, 2013, we exchanged 161 emails and there were numerous texts and phone calls as well. We do our best as a company to make sure each client is informed of all the details and updated on progress. That is the reason for so many emails, texts and calls.
If you have interest in hiring Fig Tree Construction but this review causes you some concern please contact us and I can send any documentation to back the information I have given in this response less phone calls and texts, as I have replaced my cell phone since this project. I will also not share the clients personal information and it will be blacked out.

In short, I certainly wish every client would love us and brag on us after we walk out the door for the last time. I also recognize that if you manage that 99 out of 100 times there will always be that 1 you could not make happy. This is my 1.

Tim Feaster
Fig Tree Construction
281.635.0038