BEWARE- unless you want a pool built without anyone watching over the project to make sure things are being done correctly and are ok with horrible product. The WORST experience of building anything in my life.
I thought at the cost of $150K + you would have something that would hold up and look great!!
Here are a couple of things that happened on our build.
-They talked us out of the Leuders we originally wanted because of them not coming in uniform color. HOWEVER, the leuders they used on our pool looked like they had 20 different jobs and picked up all the left over leuders and brought them to our pool so they are all different. (see pictures below). They are now starting to erode away (we have chlorine pool not salt)
-They forgot to put in a water fill line. They tried to tell me some people would rather put their hose in the pool than use a fill line (takes 5 min with fill line and the hose is longer than that) so they wouldn't have to come and fix the mistake.
-They forgot to put in the vacuum pump. There is a hole in the pool for the vacuum, but they didn't know if the line was really put in or not. They would have had to dig to find the line. Instead of finding out if we really had one so they could install the pump that sat on our back porch the entire build they gave us pool vacuum robot. The Robot cleaner broke the end of the 1st summer and tried to find out if it was under warranty. I emailed them to get information and they said they would find the information. I couldn't get any information from them and I had to deal with robot company on my own to figure things out.
-They installed the wrong spill/fountains.
- I am thinking some of the rock they used is not actually made for outdoors. We have certain pieces of rock that just crumble and are almost crumbled down to the grout. (see pictures)
After the 1st summer the stone Leuder they used for the spillway way started cracking and deteriorating and the crumbling pieces were falling into the pool. The water then instead of being a pretty waterfall spill way just ran under cracks onto the rock and now wearing the rock away. I emailed to see if they could fix it and this is the response I received "They said it is the veneer on the spillway and that how that material is". So they talked me into the material in the first place to have it start crumbling by the end of the 1st year. I am now starting year 2 and the leuders that are now crumbling.
I wish I would have known how horrible this company was to not only work with, but the horrible product they used. I would think it should last past year 1 and now the start of the 2nd it is looking way worse. The customer service on top of that the worst I have ever worked with as well.
If you decide to build with them make sure you discuss payment and that they do not get their payment until EVERYTHING is completely finished or they will not fix the problems.
