Your Pool Pal

Pool Pay installed our in ground pool in 2008, 16 years later, I just got off the phone with the owner, Brian. Quick call to get some advice from him, he's always been there for us! He took on the installation when other companies wouldn't do so, a pool between a drilled well and propane tank. We keep our pool in great shape, it still looks new. I can't thank Brian and Your Pool Pal enough for always being there for us, a site visit or a quick phone call.

Stay away from him if you're thinking of putting in an above ground pool. Brian is not your Pool Pal, Or any kind of Pal. He is charming, but that doesn't make him a good above ground pool provider. He wanted me to purchase an in ground pool but I told him I had just retired and could not afford an in ground. So in April of 2014 I bought an above ground from him it was $7,820 including a upgrade on the liner, a heater and a through the wall underwater light. It was installed the end of June 2014. The light never worked but I had a nice pool. The pool collapsed after the first winter. He said I winterized it incorrectly, however I did have some experience winterizing pools and had followed directions. He said he'd replace it but I had to pay for the pool at his cost and pay for an upgraded liner as well as installation and water, totaling just under $4,000. His brother installed the pool. I had to get rid of the trash from boxes and the old pool and liner was left for me to dispose of. I had originally selected Your Pool Pal because I wanted local and Brian seemed to be knowledgeable and friendly during the sale process. Once I paid the deposit and the construction started I seldom saw him. Second pool was installed exactly a year after the first, end of June 2015. The new pool lasted with no issues until February 2018 when I noticed it was leaking and the bottom of the pool walls had buckled. I called him and he said I must have done something wrong. He told me to call the manufacturer. The phone numbers were disconnected and I couldn't understand why I was suppose to contact the manufacturer when he was the contact. I called him back and left a message. He has never returned my calls. I contacted another pool company and they are installing a new pool. When they were dismantling the Your Pool Pal pool it was noted that the seam connecting the sides of the liner to the bottom had separated and was defective. The new pool people removed all the trash from the old pool and now are going to install a better pool.