Marble 'n Things

We have ordered from this company for remodeling our kitchen and bathroom. their collections are good and price are not so high. they shipped in time. packing was very good none of them were broken. I just should say them thank you thats writing this review as for appreciation. I recommend them to everyone.

My bathroom needed a quick remodel due to slow leak that had rotted out subfloor. I placed order with Marble N Things, received order confirmation, waited (without a bathroom) for 2.5 weeks to receive shipping notice. Finally I contacted the company and was told they were canceling my order because they couldn't obtain the product. I checked their site, noticed the product was still listed but at an additional price of $2.00/sq ft. I recontacted them with my suspicion that the problem wasn't that they couldn't get the tile, it was that they couldn't make a profit on it. They sent a long explanation of their cost structure and confirmed I was correct. I waited a couple of days and then inquired about the status of a credit to my card. They had charged the credit card immediately and had not issued a credit even when they knew they wouldn't be fulfilling the order. After 3 weeks I received a credit, but nothing extra for the interest I paid for the weeks this billing was on my credit card. I just placed an order with MosaicTileDirect.net to try and order some tile so I can get my bathroom back together but noticed PayPal noted the payee as Marble N Things. It's been 4 days and I haven't even received confirmation of my order, just noticed from PayPal that my credit card has been charged. This is a nightmare.

Our tile order arrived via USPS in a timely fashion but some of the tiles were broken. Emailed the company immediately, including photos, and was told that replacements would be shipped out right away. After numerous emails, we never have received the replacements. I have finally installed the tile and glued the broken ones together in order to complete the project. Love the tile. Customer service, not so much.

I ordered green onyx and it is beautiful. Product was well wrapped and arrived in a timely fashion. I'm going to order more later today!