Rustico Tile & Stone

We purchased $2,700 in Traditional Saltillo tiles this fall from Rustico Tile and Stone for our new home. Upon delivery, we were disappointed to find that two-thirds of the tiles had black smudges and marks beneath the sealant, making them look permanently dirty and unusable. These issues were not disclosed in the product descriptions or marketing materials, which only mentioned terracotta colors. Our signed contract stated: *"Traditional Saltillo tile has many color variations ranging from dark orange, red, yellow, and light pink."* We agreed to this, but the tiles we received contained black and gray discolorations that were not mentioned. Out of 570 tiles, only 225–230 were usable, forcing us to change plans, incur extra costs, and delay our project. When we contacted Rustico, they dismissed our concerns, stating "black swirls are common," despite this not being disclosed. They refused to offer a refund or resolution. We are extremely disappointed with the product quality and customer service. Based on this experience, I cannot recommend Rustico Tile and Stone.

Stay away! I ordered and paid for a sample of red Saltillo tiles and then ordered 1100 tiles based on the sample from them for delivery in California. The tiles I received were completely different than the sample. The sample's color was baked in while the actual delivered tiles were clearly painted red. The tiles have a manufacturing defect with blisters and are peeling. Customer support gave me the run around telling me it is natural for the tiles to have one or two small holes. Look at the pictures below, the holes are not small and the tiles have multiple blisters. Beware they don't offer any guarantees and you are completely at risk. Here are the tell signs that you will be stuck with a $5000 loss like I am: 1) You have to pay in cash or direct bank deposit so no chance to get your credit card company to help with issues 2) They make you sign a contract requiring all damages need to be reported at delivery - who can check 1100 tiles at delivery??? 3) if you want to bring legal action against them the contract states it has to be done in their local county - so if you don't live there you will have to travel to TX for any court appearances. 4) Contract does not provide any guarantees on product quality. In short if you want to be 100% at risk with almost no recourse this is the place for you. Otherwise go to a company that accepts credit cards, have a reasonable return policy and don't make you sign a unreasonable contract that gives you no protections. They make a big deal of customer support on their website but it is non-existent if you have an issue. S

I cannot express how wonderful it has been to work with the staff at Rustico Tile and Stone. Our first experience working with them was in 2013 while trying to repair our home after Hurricane Sandy damage. Several tiles in our kitchen floor had cracked due to the flooding. We were unable to find any octagon terra cotta tiles here on Long Island. I googled them on line and contacted Rustico Tile. They were so helpful and helped us get the few tiles we needed to repair our floor. Fast forward to 2015, we began raising our home and adding an addition to our kitchen. Knowing we could not fine the flooring to match, we went directly to Rustico. Melanie and Shelley were so helpful and patient with our concerns and questions. Our tiles arrived today. They are perfect! We cannot wait to see them installed. A heart felt thank you goes out to Rustico Tile and Stone. Debbie and Joe Maggio Long Island , NY

Working with Rustico tile was a great experience! Very friendly, helpful and knowledgeable staff. Very happy with the product as well, will definitely use them again.

Working with Rustico is an absolute pleasure! I was working on a tight deadline and contacted Rustico on a Thursday afternoon, right before Easter weekend (Rustico was going to be closed on Good Friday). Kathy jumped into action to make sure our order was placed in time for FedEx - otherwise we would have had to wait until Tuesday of the next week for our samples to be shipped out. Melanie immediately followed up to make sure we were taken care of, and continued to check in with us along the process. It's a family business that is run with the kind of customer service you don't always find these days and as a professional in the design trade, I really appreciate it. Also, their products are beautiful. The cement tiles I was using are not commonly found and I'm happy to have a source like Rustico to rely on.

Outstanding, outstanding, outstanding! My experience with Rustico was top-notch. They were helpful, informative, and made the ordering process super easy. Moreover, their communication with me was ongoing and thorough - I never wondered what was going on with my order at any time in the process. I strongly recommend this company to anyone needing their products. I will definitely order from them again!

I am very pleased with my interactions with Rustico Tile and Stone. Everyone I dealt with was very professional while still being very personal. I felt like I was their most important customer. Everything they stated was carried out as they said and they went beyond my expectations to make sure an item shipped okay during our bad winter weather. I’m very happy with the company’s service, product and personnel! Norm Oliveau Owner Elite Painting and Improvements Greensboro, NC, USA

We recently relocated from New Mexico to wild Wyoming.We bought a "rustic" A-frame with a lot of carpet,even the kitchen.Right away we knew that we wanted Saltillo Tile.I was really surprised to find it very hard to get it.EBAY to the rescue!! I contacted Rustico through EBAY and was very lucky to get in touch with Tiffany,who proved to be a real gem.She responded with an estimate and took awesome care of the whole transaction.Shipping went quick,broken pieces were few,and through live tracking we were always informed where the tile were.The shipment made it here and the tile looks absolutely beautiful! Big thumbs up for the way business should be.3 stars for Tiffany!!

As part of a recent whole house renovation and addition, we ordered Saltillo tile from Rustco for our kitchen and laundry. I always knew I wanted Saltillo tile, but in our part of the South it is not available. After purchasing, bringing home, and subsequently returning another tile we only moderately liked (from a local big box), we decided to take the chance of ordering Saltillo online to get what we really wanted. From the beginning Rustico went above and beyond. They delivered exactly what they said they would, in the time they committed to, and for the price agreed to. It is beautiful and we got exactly what we dreamed of. Customer service was outstanding and everyone I spoke with was courteous and knew their product in detail. I'm comfortable recommending them wholeheartedly.

We purchased 850 square feet of Saltillo tile from Rustico. We dealt with Tiffany, who responded quickly with references in the Denver area. We talked with two of the referees, and they were very happy with their orders and service. That convinced us, and we ordered the tile. The tile arrived in two crates which we unloaded onto a street parking area from the truck. (Each crate weighed about 2500 pounds.) This was difficult because we live on a slope. But it was ok. (We were warned about avoiding a slope...) We then set up a supply line to get it up our driveway, ready for the installers. This was the most difficult step, but it was all worth it. The tile is now installed and is beautiful. And the cost was half of local quotes, with tile with a beautiful range of colors from red to yellow. Breakage from the trucking was about 5-10%, and we had ordered 15% more on their advice.

My wife and I are remodeling our kitchen, and chose a Mediterranean look. We decided on traditional Saltillo tile for the floor, and the fleur de lis (part of the Riviera tile pattern) for the back splash. We searched out and contacted many local distributors, all claiming to carry the Saltillo tile, only to find that they were porcelain copies. Once we hit the internet for our search, we couldn't find both affordable tile and shipping. Either the tile was expensive and the shipping cheap, or the tile was cheap and the shipping expensive. But, Rustico came through on both. When, I ordered the tile I was told that 15% breakage was acceptable, so I ordered plenty to cover it. I was very pleased to find that because of the great shipping company they use, I only had 3% broken (7 tile). If you are thinking of contacting/using this company, I would highly recommend them. The customer service team are very helpful and friendly, and the service is excellent. You will not be disappointed.

We ordered 500 + square feet of traditional Saltillo tiles from Rustico and were super pleased with their customer service, the quality of packing and shipping (only 4 tiles out of two large crates were broken), and the quality of the tiles. We had gotten samples in advance so we knew what to expect, but the tiles were terrific and our professional tile layer was ecstatic about them when he saw them. I would order from them again anytime.